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305 Discussions

technical assistance request ( s/o#605448)

JLiu18
Beginner
848 Views

Hi Tech,

part#FJ8067702739628S R33Z

PO: 029-UV722

QTY: 5

D/C: 2013

Lot Code: X013E402

Our customer received above parts and found they have coplanarity issue.

Please see attached pictures.

You can find part is tilted and deformed in different degrees, and there is a greater risk of empty soldering.

Could you help check and advise if parts defective or any other reason?

Thanks.

0 Kudos
5 Replies
Maria_R_Intel
Moderator
826 Views

Hello JLiu18,


Thank you for posting on the Intel* Community.


To better assist you, please provide us with the below details:


  • Are you using an FPGA platform?
  • Is your customer a developer of hardware or software?


Best regards,

Maria R.

Intel Customer Support Technician


JLiu18
Beginner
817 Views

Hi Maria,

Our customer replied as below:

" Yes, it is right. We use 5CSXFC4C6U23C8N FPGA, Dual-core CORTEX-A9, 600MHz,672-UBGA.

And I am a hardware and software engineer.”

Thanks.

Maria_R_Intel
Moderator
793 Views

Hello JLiu18,


Thank you for the information.


To better assist you, we will move this thread to the proper sub-forum. Please expect a response soon.


Best regards,

Maria R.

Intel Customer Support Technician


Victor_G_Intel
Moderator
755 Views

Hello JLiu18,

 

Thank you for posting on the Intel® communities.

 

Generally speaking, a bent or damaged substrate

should be returned as a defective part immediately.

 

Important note: I have sent you a private message with some extra information please review it.

 

Regards,

 

Victor G.

Intel Technical Support Technician  

 

Victor_G_Intel
Moderator
735 Views

Hello JLiu18,

 

We will proceed to close this thread; however, if you need any additional information; you are more than welcome to submit a new question just remember that this thread will no longer be monitored.

 

Regards,

 

Victor G.

Intel Technical Support Technician  


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