No DFU device was connected : Realsense 435 Firmware Upgrade

[WTatt]

Trying to update a d435 to Signed_Image_UVC_5_9_11_0.bin from Signed_Image_UVC_5_9_9_2.bin.

The update worked perfectly in the past when we updated the device to Signed_Image_UVC_5_9_9_2.bin - but this time.

When we run intel-realsense-dfu.exe the device shows as being available:

Intel (TM) Updatable Devices List

[1]Intel(R) RealSense(TM) 435 with RGB Module Depth (FW Version: 5.9.9.2)

We then run the update ...

Enter camera number to update: (any out of bounds index to go back to main menu)1

Enter path and filename (e.g. c:\Documents\newFirmware.bin: )Signed_Image_UVC_5_9_11_0.bin

Updating firmware to Signed_Image_UVC_5_9_11_0.bin

No DFU device was connected

Failed to burn firmware

Press any key to continue . . .

The system disconnects the device - then a windows system message shows.

"The last USB device you connected to this computer malfunctioned and Windows does not recognise it"

Would appreciate any input

Wes

[锦李]

我的昨天升级好久都没成功，今天突然就成功了，win10家庭版，看运气

[MartyG]

如果您已经在使用Windows，那么奇怪的是，它对Windows10Home进行了更改以使其可以正常工作，但我很高兴您能够成功升级。

If you were already using Windows then it is strange that it took a change to Windows 10 Home for it to work, but I am very pleased that you were able to upgrade successfully.

[WTatt]

Hi,

I Downloaded and installed the fixed UWP file - the installer reports as completed.

When i connected the d435 a notification pops up saying setting up device and then ready to go.

But when I open the realsense viewer - it reports that firmware version is still:05.09.09.02.

Further if i download the manual DFU updater -- and attempt to perform the update manually - I still get the same result as the original post -

No DFU found - during the firmware update phase

Really need to get this sorted

Thanks again in advance for your assitance.

Westa

[WTatt · Accepted solution]

Ive done some regression testing on a second box ... the issue seems may be related to a recent windows update.

I was able to correctly run the firmware on another computer with an earlier version of windows 10 it is running a windows 10 pre build 1803 version.

I also noted on that machine that the usb port was 3.1 - which could be another possible source of the issue.

Either way - it does not seem to be a faulty sensor as such - but more some sort of driver or windows software version conflict.

Westa

PS i know ive seen other people discussing the exact same issue that mentioned using windows 8.1 to do the firmware update as an option as well.

[WTatt]

Hi Alexandra,

Thanks for your assistance and input. The regression testing has revealed some other odd issues with the same machine that was causing the problems.

It has 3 x USB3.0 ports and 3 x USB2.0 ports ... of the USB 3.0 ports only 2 seem to work correctly with the D435.

The third USB 3.0 reports itself as a USB3,0 port in the realsense viewer - but acts more like a USB2.0 connection - it shows reduced size options for the depth sensor - and refuses to connect at 1280x720 depth size.

Is this still some sort of driver issue - or is there some sort of hardware settings that i am unaware off?

Westa

[mjunl]

Intel (TM) Firmware Update: [1] Intel(R) RealSense(TM) 430 with RGB Module Depth (FW Version: 5.8.15.0)

Enter camera number to update: (any out of bounds index to go back to main menu)1

Enter path and filename (e.g. c:\Documents\newFirmware.bin: )C:\Users\ZhouXiaodong\Desktop\Signed_Image_UVC_5_9_14_0.bin

Updating firmware to C:\Users\ZhouXiaodong\Desktop\Signed_Image_UVC_5_9_14_0.bin

No DFU device was connected

Failed to burn firmware

[idata]

Hi balder_m,

Could you try different ports also? Can you try doing the update on a different computer? Please run rs-enumerate-devices to make sure that the camera is being detected.Regards,Alexandra