Intel® NPU Driver - Windows stuck the screen

[Tom31]

this is a dmp file.

please help.

[JedG_Intel]

Hi Tom31,

After review, we recommend that you get in touch with your OEM for further investigation and assistance. The issue that you are facing is usually being handled by the manufacturer.

If you have any questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[Tom31]

Hello JedG,

Please provide the reasons for the screen stuttering that are not related to the Intel npu.sys driver calling synchronous network requests.

Please provide the complaint channel, as I need to file a complaint regarding the handling of this matter.

Best regards,

Tom31

[JedG_Intel]

Hello Tom31 ,

I sincerely apologize for any inconvenience caused in handling this matter. I have sent you an email to provide further support. Please check your inbox at your earliest convenience.

Best regards,

Jed G.

Intel Customer Support Technician

[Tom31]

Hello JedG,

You keep stating that this issue needs to be resolved by the OEM without providing any reason. However, the kernel stack trace shows that the system freeze is caused by a network request initiated by your Intel npu.sys. If you acknowledge this cause but explicitly choose not to address it, please provide an explanation. If you confirm this is not the cause, please give your reasoning—why does the kernel freeze at this point?

Best regards,

Tom31