Intel XTU Vers. 7.14.2.45 / i5-13600K - Automatic Overclock and Optimization is not supported

[NathanielZ]

Good morning.

Intel XTU does not work, even though the processor is listed as supported, MB firmware is the latest, and BIOS settings appear to be correct (followed the instructions in other threads' solutions from moderators).

Attached are the screnshots and logs.

[ArchieD_Intel]

Hi NathanielZ,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

When did the issue start? Was it after a specific update?

What are the troubleshooting steps that you tried so far?

Have you tried reinstalling the XTU and followed How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU)?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[NathanielZ]

Good afternoon, Archie.

1. The issue was there when I first tried to use the software (Intel XTU). I have never used it before - this was my first time downloading it.

2. To troubleshoot the problem, I read through the forum topics with the same issue on the same CPU. Specifically, I have checked the BIOS settings like auto overclock is set to auto and not manual, XMP is on auto, etc. I have also tried to downgrade the version with modified xml file that was provided in another thread but to no avail.

3. Yes, I also have tried the uninstallation steps in the guide you provided above.

None of these steps helped.

I have downloaded the SSU and generated the report. Find it in attachements.

Thank you!

[ArchieD_Intel]

Hi NathanielZ,

Thank you for the feedback. I will investigate this and will update you as soon as possible. Thank you for your patience.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NathanielZ,

I want to inform you that this is a known issue, and Intel is actively working to address it. I appreciate your patience and understanding as we work towards a solution. Once again, I will be updating you once I have a solution.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi NathanielZ,

I would like to inform you that Intel is aware of the issue you are experiencing. A fix is currently being developed and will be released in future updates. We appreciate your patience and understanding as we work to resolve this matter.

Best regards,

Archie D.

Intel Customer Support Technician