Processors
Intel® Processors, Tools, and Utilities
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XTU hangs at splash screen

TMerc3
Beginner
1,163 Views

Attached are the logs.

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8 Replies
AlHill
Super User
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What is your processor model number?

What version of windows 10 are you using? 1903?

What is your device model number? Laptop or desktop?

 

Doc

 

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TMerc3
Beginner
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AlHill
Super User
829 Views

What is your processor model number?

What is your device model number? Laptop or desktop?

 

Doc

 

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TMerc3
Beginner
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Doesn't matter. All processors must be able to load XTU past the splash screen on Windows 1903. If a CPU isn't supported, XTU still needs to load and display a message about not being able to access some or all features.
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AlHill
Super User
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Note: Only X and K processors are support. Nothing else.

 

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TMerc3
Beginner
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AMD processors running Windows should be able to get past the splash screen.
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AlHill
Super User
829 Views

On the xtu download page, read under "This download is valid for the product(s) listed below.". You will not find anything but Intel X and K processors, and certainly not AMD.

https://downloadcenter.intel.com/download/24075

 

Perhaps you can find a similar utility on the AMD website.

 

Doc

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AlHill
Super User
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The product page for xtu clearly states what processors are supported. It is naive to expect a utility written specifically for Intel processors to work on AMD processors.

 

And, insults and name calling on this community are not tolerated.

 

Doc

 

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