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I have a dell inspiron 400 series, w10, with an Intel Core i3-5005U, 6GB of RAM, with two years of buying it, and for a long time that the battery stopped working the computer performance has dropped considerably to 0.49ghz, and I don't know how to fix it, because I have seen computers that work with normal performance without a battery but in my case not and I have already changed that of the configuration of the power plan but nothing seems to work, adding, this computer no sufer from overheating problems, please help me, I don't know what to do
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This forum is for Intel NUCs. You need to contact Dell for assistance with their laptop.
Doc
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Hello KMeza,
Thank you for submitting your question on this Intel® Community.
To better assist you, we would like to gather more information about your computer.
- Does 0.49 GHz mean that the processor frequency is always this value?
- How are you verifying this? Could you please attach pictures?
- Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello KMeza,
If you need further assistance, please let us know. We will be glad to assist you.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello KMeza,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician
A Contingent Worker at Intel

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