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DDUNN
Beginner
580 Views

989-EK-10M08E144

Customer have recieved the subject board with mismatch pin numbers compared to datasheet.Attached mail fyr .

 

Kindly clarify for the same.

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8 Replies
AR_A_Intel
Employee
108 Views

Hello, Good day Welcome to INTEL forum. May I know the board sourcing from. Could you provide the copy of invoice showing ship date? This is for further checking. And you can also reply/attach your file in private message
DDUNN
Beginner
108 Views

We are mouser electronics and as you know we are authorised distributor for Intel and this product was procured from one of our customer and the Invoice no. is 51755629.

Currently now they have issue with the pin nos. Kindly help.

AR_A_Intel
Employee
108 Views

Sorry for delay as I was out until April 22. For warranty checking, could you provide the copy of invoice showing ship date and the serial number? attach your file in private message.
AR_A_Intel
Employee
108 Views

Hello Venu, Sorry for the delay happen as we don’t receive any update from April 23 until today. For warranty checking, could you provide the copy of invoice showing ship date and the serial number? attach your file in private message.
AR_A_Intel
Employee
108 Views

Could you get the invoice from customer? We are not authorize to check the PO information that you give
AR_A_Intel
Employee
108 Views

May I know what is the serial number of the defective board?
AR_A_Intel
Employee
108 Views

Based on my understanding, this board is designed by 3rd party. Done some checking with board team, below is mapping relationship for these two pins. Location Connector Pin Net MAX10 (U2) Pin A J9.21 VCC_IO7 U2.117 B J8.34 VCC_IO1B U2.23 Both pins have same function the pin mishmash is because this board was design by 3rd party. Please continue with the compilations and report to us back if error happen regarding the mishmash pins point. Could you also advice the serial # of the board?
AR_A_Intel
Employee
108 Views

Hello, Just dropping by to check if you have any update from your end? Do let me know if there's any issue
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