Hi all, I'm kind of in desperate need of help. I have a notebook , Acer Swift 3 SF315-52. 1000gb HDD with 16gb Intel Optane. Optane offline, need help. Please read the uploaded text file with longer description.

[AlHill]

What is your processor model number?

Does your acer bios support optane?

When did you begin experiencing this problem?

What version of Windows 10 are you using? 1903?

Doc

[ESibi]

My CPU is i3 8130U.

Yes of course my bios supports Optane, it came with the laptop, and it worked before.

The problem started about 1 week ago, I dont know what to blame really, the HDD, the optane, or windows 10 ?

Windows is the latest now, and was then as well , 1903.

To my suprise and astonishment I've actually got it to work. I have tried taking out the Optane 10 times at least, and it never worked.

I am not sure what got it working, but before this last time taking Optane out, I tried everything in RST clearing metadata and still got same error, i tried disassociate the cache and hdd, i got a prompt asking me if i was sure, and i clicked yes, I have tried this before and it didnt work.

Then I shut down, took out the Optane. Started without the optane, went inside RST, and of course the Optane wasnt there anymore. I shut down again, put optane back and started the PC.

Started RST and suddenly I was met by the Enable button, and from there it works now. Magic.

Thanks anyway, I guess ill never really know what was the core issue here and what helped, but glad the hell is over.

[AlHill]

You can now consider yourself a skilled optane memory technician. I am being serious. Optane, as you know, is not user friendly, even for the experienced user. It requires way too much effort.

Now, here is what I do with my optane when I make backups of the system drive (which is paired with optane). I disable optane, restart, take the backup, restart, enable optane, restart. That way, when optane or the hdd fails, or I have to replace the motherboard, I can replace the optane, hdd, or motherboard without worry of some pairing still existing, or corruption to the hdd. Yes, it is a pain and effort. But, it is the only way I have found to have confidence in being able to manage this unfriendly beast.

I am glad you solved the problem.

Doc

[ESibi]

I only had this notebook for about 4 months, and its the first time I deal with Optane. But I can see what you mean, it sure isnt user friendly.

Thanks for the advice, I will take that into consideration. But honestly if i get some trouble again, ill probably trash it and get an SSD. I got a good deal on this notebook and Optane just came with it, i would have prefered a smaller SSD to be honest.

Thanks again

/Ed