Hello Intel team,
I just installed the Intel XDK App Preview from the google play store, but when it finishes installing i tried to open the APP and the main logo "APP PREVIEW" appears for about one second and suddenly the application get closed. So it is not opening on my mobile. Please help me solve this issue.
My mobile description: Asus ZenFone 2 Deluxe, Android 6.0.1
Thanks for your help.
Shahab let me know about the issue you are having.
I'm the lead developer for App Preview and I'm sorry that you are having this problem.
We've tested on a lot of Android 6.0.1 devices and haven't directly seen this sort of crash occur.
Therefore, I think it might be specific to your device, the Asus Zenfone Deluxe 2.
Unfortunately, we do not have an Asus Zenfone 2 Deluxe running 6.0.1 available to test with, so I don't have a way to investigate directly.
That being said, I have a suggestion for you to try and I'd also like some more information if possible that might help us figure this out:
Again, sorry about this and thanks in advance for any additional information that you might provide to us!
Thanks for your answer and sorry for my late response.
Here is my answer to all your suggestions:
1) About your first suggestion i already tried it but it is still not working.
2) I am using the Asus original firmware, but two months ago i had to send my mobile for warranty to Asus and when they sent it back to me, they updated the firmware to this version, i assume it is well tested in the device. Please see the attachment with the "Firmware_Info".
3) Please see the attachment with the "Logcat_Info"
Sergio -- I've alerted Tony, unfortunately, he's out sick today, so may not get a reply until next week. Unfortunately, I don't know what to look for in that logcat file, so we have to wait for Tony. --Paul
Thanks for the extra information.
I looked through the logcat output and the relevant part is:
03-02 22:46:25.430 13299-13299/? D/JsMessageQueue: Set native->JS mode to OnlineEventsBridgeMode
...removed irrelevant messages...
03-02 22:46:26.010 13299-13349/? I/art: System.exit called, status: 1
It appears that App Preview starts normally, then abruptly exits with no error messages in the log.
Normally there would be some other error message that would help provide a clue about what is happening, but in this case I don't see anything like that in the log.
Are you having similar trouble with any other apps on your Asus ZenFone 2 Deluxe?
I'm wondering if there is a problem with a specific native library that App Preview depends on. If you have time, I'd be interested in seeing what native libraries are being installed by App Preview on your device. You can check this using an app called Native Libs Monitor. I'd be most interested in the section titled "Native Libraries installed" - a screenshot of the app running with the App Preview details open would work.
If you'd prefer not to install an app and you have adb, you should be able to get the same information via command line:
$ adb shell ls /data/app/com.intel.html5tools.apppreview-1/lib
$ adb shell ls -l /data/app/com.intel.html5tools.apppreview-1/lib/$ABI
-rwxr-xr-x 1 system system 2980744 2016-07-18 17:09 libSecurityServices.so
-rwxr-xr-x 1 system system 5440 2016-07-18 17:09 libsr_agent_o.so
You'll need to use the output from the first command to replace $ABI in the second command ($ABI is a placeholder - the real output should be armeabi, armeabi-v7a, arm64-v8a, x86 or x86_64).