Login screen is not appearing after installation

[Rajasekaran_R_]

I have installed Intel XDK IOT Edition today, installation is success but when i click Log In button upon launching IDE, it is keep on rotating. Nothing is happening thereafter.

An alert window comes up for every few minute and asking me to check the network connection.

I am using linux 64 bit machine. Attached the image for your reference.

[Brandon_K_Intel]

Are you still experiencing issues with this login?

[Rajasekaran_R_]

Thanks Brandon.

Finally I got a reply from you. Yes I am still experiencing the issue.

Regards,

Rajasekaran.R

[Brandon_K_Intel]

Are you using the newest version of the XDK IoT edition and what operating system are you running on?

[Amrita_C_Intel]

Hello,

I am assuming you are connected to wifi or some network right?

[Rajasekaran_R_]

Thanks Amrita.

Yes, there was a wifi connection.

I am able to work on XDK using windows 32 bit PC. Feel free to close this ticket.

[Amrita_C_Intel]

Perfect!

[pascal_h_]

hi there

i'm stuck a step later, as i cannot submit terms and conditions.
Can not use the XDK, as i get no access to the tool.

already tried different browser (chrome, firefox) 
on web SSO workaround https://appcenter.html5tools-software.intel.com/csd/Cloud-Services-Dashboard-SSO-Sign-Up.aspx
but had no luck.

How to fix this for Mac OSX El Capitan (10.11.1)
thanks for any hints.

[PaulF_IntelCorp]

We had another user that was experiencing this issue and I think it was being caused by two logins into our system with the same email address. I don't recall precisely, will ask a colleague who helped resolve that issue to comment.

Another thing to try is creating a new account with a new email address.

[John_H_Intel2]

@ pascal h.

The issue appears to be with the + in your email address. Can you try creating a new account in the XDK with only numbers/letters and see if that helps you?

[PaulF_IntelCorp]

The issue with the '+' sign in the email address has been addressed and should no longer prevent you from using such an email address. Please let us know if you continue to experience problems with an email address that contains a '+' sign.