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Francesco_M_1
Beginner
421 Views

surface pro 4 Camera realsense compatibility

Hi,

I have a Surface pro 4 i7 16gb ram. Can I use a realsense app? Microsoft said YES, but I tried to install some app (Personify and Warrior wave) and don't reconize a 3D camera or driver.

Can somebody help me?

Thanks

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7 Replies
samontab
Valued Contributor II
421 Views

Make sure you have the DCM installed

Colleen_C_Intel
Employee
421 Views

Look in Device Manager. I believe you'll see at least 3 cameras - 2 RGB that aren't realsense and an IR camera. See wat it is branded.

pablo_r_
Beginner
421 Views

Hi, I'm facing the same problem but using the i5 processor version.

I tried to run the app "Raw Streams" and it recognized both RGB and Deph cameras, but it is only able to display a color stream. When I tried with the Camera Viewer it failed setting the depth stream. 

I also get into the code, but the SDK throw a "Device unavailable" error.

sensorManager->EnableStream(PXCCaptur::STREAM_TYPE_DEPTH);

....

auto status = sensorManaget->Init(); // This line returns "Device unavailable"

This is what I see in the Device Manager

image_0.png

 

pablo_r_
Beginner
421 Views

I tried reinstalling the DCM again, but this time I disabled the embedded camera, and it started working. Something might went wrong the previous time. 

Francesco, did you tried that?

Francesco_M_1
Beginner
421 Views

Hi guys,

BAD NEWS...

this is the Microsoft answer:

"

Please be advised that the Intel Realsense SDK is not yet compatible with our Device Surface Pro 4. I have checked and tested it on my end.

We do apologize for the inconvenience. I sent an email to our Development Team regarding the software Realsense SDK software.

Again I am sorry to inform you that the software is not compatible with our Device yet.

Any Ideas?

pablo_r_
Beginner
421 Views

Well... What does it mean not compatible yet?

I'm using it without problems since the other day.

IMAG6639.jpg

Francesco_M_1
Beginner
421 Views

Hi Pablo,

I mean a INTERNAL Surface Pro 4 Camera! ;)

 

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