Cannot Create RAID volume using Intel Optane Memory and Storage Management software

[PhilipG]

HI,

I have 2 x Toshiba 4TB drives, BIOS is set to UEFI  and SATA mode is set to AHCI O/S is Windows 10 Pro. Windows Disk Management can see both disks Disk 1 having data on it and Disk 2 being marked as Unallocated. Intel Optane Memory and Storage Management sees both disks yet the "Create RAID Volume" 

Before I installed Intel Optane Memory and Storage Management software, I had Intel Rapid Storage Technology software installed and there was not even an option for "Create RAID Volume"

I have created volumes using this setup in the past, but IK cannot now.

Any ideas please?

Thanks in advance

Philip

[JosafathB_Intel]

Hello, PhilipG.

Thank you for contacting Intel® Memory and Storage support.

Based on the information you provided, we understand that you are trying to use the Intel® Optane™ Memory and Storage Management to create a RAID array on your PC, on AHCI mode. If we inferred correctly, please provide us with the following information:

• We would like to know if you have an Optane memory installed on your system?

• A screenshot of the “Disk Management” showing all the storage devices. To access the disk manager, you can choose from the following two ways:

# 1: Open it from the Quick Access Menu.

o Right-click the bottom-left corner (or Start button) on the desktop to open Quick Access Menu, and then choose Disk Management.

# 2: Access Disk Management via Run.

o Use Windows+R to open Run, type “diskmgmt.msc” in the empty box, and tap OK.

• We would appreciate it if you can provide us with the system details by extracting the SSU logs.

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

We will follow up with you again on Thursday, the 1st of July 2021, if we do not receive an answer from you. Please let us know if you would like to schedule a different date for the follow-up.

Best regards.

Josh B.

Intel® Customer Support Technician.

[PhilipG]

Hi,

Many  thanks, it has been resolved by changing AHCI to RAID.

Regards

Philip

[n_scott_pearson · Accepted solution]

I just caught that you said SATA Mode is set to AHCI. SATA Mode *must* be set to RAID (or Optane) before you start. Unless set to RAID (or Optane), the RST firmware will not be running.

Hope this helps,

...S

[PhilipG]

Perfect,

Worked a treat, mirror building now.

Regards

Philip

[g_pan]

I am having an issue with my 24H2 Windows 11 reinstall, in that if I set the BIOS to RAID (whether I create the RAID in the BIOS or not), I am unable to see any disks on my system (I have disconnected all but the two SATA SSDs I want to set up for the OS RAID1) when I get to the place in the (old) Windows install utility where I decide where to install Windows.  The 'new' install utility doesn't work at all and locks up when it looks for disks, regardless of the BOIS setting.   have tried multiple versions of the Optane management software, including the version that originally came with my mobo, but any version I try inevitably locks up the utility when it tries to install it.  The only way I can see the drives is to select AHCI and install to a single disk.  Once I have installed Windows to a single disk, I am not able to create a RAID in the software as that option is not active.  This all worked properly previously; just before I reinstalled, I had upgraded the drives from 1TB to 2TB drives because of an issue I was having that was similar to a drive failure I had experienced previously.  Honestly, I'm stumped and looking for ideas.  Thanks in advance!