I try to reinstall IDA, but always got the windows asking if I want to uninstall the program. I have tried the special uninstall program, but it does not help. IDA will not install. Something wrong in the register? (Bjorn

[AlHill]

What OS? WIndows 10? What version? 1909?

What anti-virus are you using?

What firewall are you using?

Are you blocking any ports? IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

Doc

[BHjal]

Hi,

Windows 10 Home, 1909.

Bitdefender Total Security & Windows Firewall

I shut everything on Bitdefender and Firewall, but the problem persist...

BR/Björn

[LeonWaksman]

1. Download the Microsoft Uninstall Troubleshooter https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
2. Run it, choose uninstall option and select the IDA entries for uninstalling.
3. Now, you will be able to install the IDA.

Leon

[BHjal]

Sorry, but it does not help. Can't find IDA i the list.

/Björn

[LeonWaksman]

See the attached video how to do this.

Leon

[BHjal]

Thank's but I have tried that. The problem is that I can't find IDA in the list!

/Bjorn

[AlHill]

Uninstall bitdefender as a test and use windows defender.

Doc

[Leonardo_C_Intel]

Hello BHjal

Thank you for posting in the Intel Community.

Can you please provide a picture of the behavior that you are having?

What is the full Intel® software name that is having this issue?

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

[BHjal]

Hi,

When I try to install Intel DSA I always get this windows. If select uninstall I get the same window again when try to reinstall... I have tried suggested fixes above, but nothing helps. I have also removed some key for IDA in the register.

But no change..

BR/Björn

[Leonardo_C_Intel]

Hello BHjal

The video that was shared by LEON WAKSMAN works to uninstall and install Intel® Driver & Support Assistant (Intel® DSA), in fact, he uninstalls Intel® Driver & Support Assistant on the system, I am curious to know why are you looking for "IDA" and what software are you referring to by "IDA"?

In case you are referring to Intel® DSA try completing these steps:

1. Uninstall the existing Intel® Driver & Support Assistant (Intel® DSA) tool in the system using the Uninstaller tool.
2. Download and install the latest Intel® DSA version from here.

Can you provide me with the Intel® System Support Utility for Windows* report and a video similar to the video shared by LEON WAKSMAN showing the issue that you are having?

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

[BHjal]

Hi,

No use showing a video. I run uninstall and it looks ok. Run Install and it ends with this window. It always end like this.

Enclose the system file.

BR/Björn

[LeonWaksman]

Hello BR/Björn,

1. You should download and run Microsoft tool: https://aka.ms/Program_Install_and_Uninstall
2. Press on Uninstalling
3. After short scan you should fin in the list Intel Driver && Support Assistant (at 0:00:27 on my movie clip). Click on it and click Next.
4. After uninstalling the IDSA installer, you should be able to install latest IDSA.

Leon

[BHjal]

I have tried, as I wrote earlier there is no IDA in the list!!!

[BHjal]

I found two logs from IDA from latest try, enclosed

[BHjal]

second log

[BHjal]

When I run the program I don't find IDA in the list and select "not in list". Then I get a question to enter the code for the program. Do you know the code?

[LeonWaksman]

No, I don't know the code, however will pass your question to the S/W group working on IDSA.

Leon

[Leonardo_C_Intel]

Hello BHjal

Thank you for reporting the behavior that you are having, we are currently working on a new release for Intel® Driver & Support Assistant (Intel® DSA) by January 30th, we would appreciate if you can test this release completing a clean installation of Intel® DSA with the steps I provided previously. 

I will be following up by then on this thread  

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

[Leonardo_C_Intel]

Hello BHjal

I would like to update this thread and share with you that the new Intel® DSA version v20.1.5 (https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant?product=128824) is released.  

Can you try running the Intel® DSA Uninstaller (https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller) and installing the new Intel® DSA version on the system?

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel

[Leonardo_C_Intel]

Hello BHjal

Have you been able to test the steps provided?

Regards,

Leonardo C.

Intel Customer Support Technician

A Contingent Worker at Intel