使用雷电显卡坞扩展显卡会出现音频设备故障。

[咔哀]

使用雷电显卡坞扩展显卡会出现音频设备故障。会在音频输出输出设备多出来一些设备。偶尔还会造成声卡摄像头蓝牙故障。

初步判断是因为Win11自动更新功能更新了最新的Intel智音驱动引起的。

通过禁用Win11自动更新驱动，再去笔记本电脑的官网下载旧版驱动覆盖安装问题解决。

或直接设备管理器禁用智音功能的相关设备，不使用相关功能也可以解决。

具体触发方式经我测试是启动状态下就接入雷电显卡扩展坞，系统启动的时候就识别到显卡的时候基本就会触发。电脑启动完成后再接入显卡扩展坞就大概率没这个问题。

再就是这个BUG触发的时候偶尔还会附带摄像头，蓝牙，等其他音视频输入输出设备的故障。在设备管理器里是黄色叹号的状态。

此问题我已在3台intel不同型号的笔记本中发现过。

[JedG_Intel]

Hello 咔哀,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

It appears that you are experiencing an issue with audio failure when using a Thunderbolt graphics dock. We appreciate you sharing the workaround that has helped mitigate this issue.

For your reference, we have published a public article regarding the use of docking stations, splitters, or adapters with systems. Please note that Intel does not recommend the use of any adapters and cannot guarantee that third-party products or adapters will function as expected.

Should you continue to encounter the same issue, we highly recommend contacting the dock manufacturer or the laptop manufacturer for further assistance.

You may also check this article for more information: Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel

I will now close this inquiry. If you have other questions, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician