Hello @PDLA
Thank you for posting on the Intel® communities.
In order to check this further, could you please provide the following information?
1- Is the Intel® Wireless-AC 9260 the original wireless adapter that came pre-installed in your systems or did you install/integrate it on the devices?
2- How many systems are affected by this behavior?
3- Did the wireless connection work fine before at any time? Or is the issue happening since the very first day that you have these systems?
4- If this worked fine before, do you remember if this issue happened after a new Windows update or Wireless/Bluetooth driver update?
5- Have you tested with different drivers including both HP* customized drivers and Intel® generic drivers? Please provide details.
6- What is the manufacturer and model of Access Point, and the SW version?
If this is regarding an Enterprise environment, please provide the following (if applicable):
- WLAN Controller manufacturer, model, and SW version:
- RADIUS Server Make/Version:
7- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.
- Download the Intel® SSU and save the application on your computer
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
- Once you have saved the file (.txt file), please attach it to your reply.
- To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.
Best regards,
Andrew G.
Intel Customer Support Technician
