AX1690i and Software 40.25.509.1465. Assistant deletes software

[SitDownPro]

 

Since the new software release, my system updates, then says to restart. Afterwards, it wants to install again, but the software install tool says uninstall. I uninstall, and driver assistant doesn't suggest to install any software. I download 40.25.509.1465 directly from the website, and then it asks me to update again, which just uninstalls.

Also in the app, like many people have said, no intel wireless adapters found. This is since the latest patch and new app.

[SitDownPro]

 

[JedG_Intel]

Hello SitDownPro,

Thank you for posting on Intel Community Forum.

To assist you effectively, please share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. What made you do the update? Are you experiencing any issues?

3. Have tried a roll back to a previous driver version for testing?

4. Is this a laptop or desktop system?

5. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

6. Is the wireless card visible on Device manager?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello SitDownPro,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[Mike_Intel]

Hello SitDownPro,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician