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AX210 bluetooth not working on jetson xavier nx on linux kernel 5.10

JimmyHu
Employee
268 Views

Hi,

 

I am trying to use Ax210 module on Nvidia Jetson Xavier NX with Linux kernel 5.10. However, the driver of bluetooth is not working successfully and I have already taken more then half year to deal with this issue. I found that the usage of RAM is increased significantly.

 

The related logs are available:

 

```leonpano@leonpano-desktop:~$ sudo dmesg
[270042.556595] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270042.561460] Bluetooth: hci0: Reading Intel version information failed (-22)
[270042.561739] Bluetooth: hci0: Intel Read version failed (-22)
[270042.561996] Bluetooth: hci0: Intel reset sent to retry FW download
[270042.562630] usb 1-3: USB disconnect, device number 119
[270043.005595] usb 1-3: new full-speed USB device number 120 using tegra-xusb
[270043.156155] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270043.156166] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270043.160392] Bluetooth: hci0: Reading Intel version information failed (-22)
[270043.160576] Bluetooth: hci0: Intel Read version failed (-22)
[270043.160790] Bluetooth: hci0: Intel reset sent to retry FW download
[270043.162438] usb 1-3: USB disconnect, device number 120
[270043.601622] usb 1-3: new full-speed USB device number 121 using tegra-xusb
[270043.756542] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270043.756648] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270043.761442] Bluetooth: hci0: Reading Intel version information failed (-22)
[270043.761697] Bluetooth: hci0: Intel Read version failed (-22)
[270043.761964] Bluetooth: hci0: Intel reset sent to retry FW download
[270043.762559] usb 1-3: USB disconnect, device number 121
[270044.213553] usb 1-3: new full-speed USB device number 122 using tegra-xusb
[270044.372165] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270044.372177] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270044.376431] Bluetooth: hci0: Reading Intel version information failed (-22)
[270044.376664] Bluetooth: hci0: Intel Read version failed (-22)
[270044.376912] Bluetooth: hci0: Intel reset sent to retry FW download
[270044.385984] usb 1-3: USB disconnect, device number 122
[270044.821546] usb 1-3: new full-speed USB device number 123 using tegra-xusb
[270044.976360] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270044.976370] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270044.983421] Bluetooth: hci0: Reading Intel version information failed (-22)
[270044.983647] Bluetooth: hci0: Intel Read version failed (-22)
[270044.983871] Bluetooth: hci0: Intel reset sent to retry FW download
[270044.984571] usb 1-3: USB disconnect, device number 123
[270045.433557] usb 1-3: new full-speed USB device number 124 using tegra-xusb
[270045.592200] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270045.592213] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270045.598451] Bluetooth: hci0: Reading Intel version information failed (-22)
[270045.598679] Bluetooth: hci0: Intel Read version failed (-22)
[270045.598891] Bluetooth: hci0: Intel reset sent to retry FW download
[270045.599486] usb 1-3: USB disconnect, device number 124
[270046.041519] usb 1-3: new full-speed USB device number 125 using tegra-xusb
[270046.196072] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270046.196081] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270046.201408] Bluetooth: hci0: Reading Intel version information failed (-22)
[270046.201647] Bluetooth: hci0: Intel Read version failed (-22)
[270046.201881] Bluetooth: hci0: Intel reset sent to retry FW download
[270046.204525] usb 1-3: USB disconnect, device number 125
[270046.645518] usb 1-3: new full-speed USB device number 126 using tegra-xusb
[270046.796081] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270046.796090] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270046.800405] Bluetooth: hci0: Reading Intel version information failed (-22)
[270046.800594] Bluetooth: hci0: Intel Read version failed (-22)
[270046.800789] Bluetooth: hci0: Intel reset sent to retry FW download
[270046.804520] usb 1-3: USB disconnect, device number 126
[270047.253498] usb 1-3: new full-speed USB device number 127 using tegra-xusb
[270047.408090] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270047.408100] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270047.412400] Bluetooth: hci0: Reading Intel version information failed (-22)
[270047.412586] Bluetooth: hci0: Intel Read version failed (-22)
[270047.412785] Bluetooth: hci0: Intel reset sent to retry FW download
[270047.413355] usb 1-3: USB disconnect, device number 127
[270047.861512] usb 1-3: new full-speed USB device number 3 using tegra-xusb
[270048.016095] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270048.016105] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270048.021419] Bluetooth: hci0: Reading Intel version information failed (-22)
[270048.021678] Bluetooth: hci0: Intel Read version failed (-22)
[270048.021908] Bluetooth: hci0: Intel reset sent to retry FW download
[270048.024991] usb 1-3: USB disconnect, device number 3
[270048.477487] usb 1-3: new full-speed USB device number 4 using tegra-xusb
[270048.636532] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270048.636542] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270048.641419] Bluetooth: hci0: Reading Intel version information failed (-22)
[270048.641648] Bluetooth: hci0: Intel Read version failed (-22)
[270048.641867] Bluetooth: hci0: Intel reset sent to retry FW download
[270048.642439] usb 1-3: USB disconnect, device number 4
[270049.093967] usb 1-3: new full-speed USB device number 6 using tegra-xusb
[270049.244350] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270049.244359] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270049.249453] Bluetooth: hci0: Reading Intel version information failed (-22)
[270049.249699] Bluetooth: hci0: Intel Read version failed (-22)
[270049.249968] Bluetooth: hci0: Intel reset sent to retry FW download
[270049.250859] usb 1-3: USB disconnect, device number 6
[270049.701457] usb 1-3: new full-speed USB device number 7 using tegra-xusb
[270049.852162] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270049.852207] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270049.857398] Bluetooth: hci0: Reading Intel version information failed (-22)
[270049.857637] Bluetooth: hci0: Intel Read version failed (-22)
[270049.857916] Bluetooth: hci0: Intel reset sent to retry FW download
[270049.865799] usb 1-3: USB disconnect, device number 7
[270050.313445] usb 1-3: new full-speed USB device number 8 using tegra-xusb
[270050.468099] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270050.468109] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270050.472417] Bluetooth: hci0: Reading Intel version information failed (-22)
[270050.472633] Bluetooth: hci0: Intel Read version failed (-22)
[270050.472866] Bluetooth: hci0: Intel reset sent to retry FW download
[270050.473549] usb 1-3: USB disconnect, device number 8
[270050.917447] usb 1-3: new full-speed USB device number 9 using tegra-xusb
[270051.072130] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270051.072139] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270051.077496] Bluetooth: hci0: Reading Intel version information failed (-22)
[270051.077746] Bluetooth: hci0: Intel Read version failed (-22)
[270051.077990] Bluetooth: hci0: Intel reset sent to retry FW download
[270051.079183] usb 1-3: USB disconnect, device number 9
[270051.533429] usb 1-3: new full-speed USB device number 10 using tegra-xusb
[270051.692145] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270051.692154] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270051.696430] Bluetooth: hci0: Reading Intel version information failed (-22)
[270051.696632] Bluetooth: hci0: Intel Read version failed (-22)
[270051.696862] Bluetooth: hci0: Intel reset sent to retry FW download
[270051.699099] usb 1-3: USB disconnect, device number 10
[270052.141429] usb 1-3: new full-speed USB device number 11 using tegra-xusb
[270052.304030] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270052.304040] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270052.308403] Bluetooth: hci0: Reading Intel version information failed (-22)
[270052.308592] Bluetooth: hci0: Intel Read version failed (-22)
[270052.308791] Bluetooth: hci0: Intel reset sent to retry FW download
[270052.309344] usb 1-3: USB disconnect, device number 11
[270052.757415] usb 1-3: new full-speed USB device number 12 using tegra-xusb
[270052.908221] usb 1-3: New USB device found, idVendor=8087, idProduct=0032, bcdDevice= 0.00
[270052.908242] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[270052.917437] Bluetooth: hci0: Reading Intel version information failed (-22)
[270052.917621] Bluetooth: hci0: Intel Read version failed (-22)
[270052.917841] Bluetooth: hci0: Intel reset sent to retry FW download
[270052.918499] usb 1-3: USB disconnect, device number 12
```

 

System Information:

 

Hardware: NVIDIA Jetson Xavier NX Developer Kit

Wi-Fi module: Ax210

OS: Ubuntu 20.04.5 LTS (GNU/Linux 5.10.104-tegra aarch64)

 

Could anyone help me to deal with this issue? Thank you.

0 Kudos
8 Replies
leonpano
Novice
260 Views

Screenshot from 2023-01-18 13-46-37.png

Screenshot from 2023-01-18 13-48-44.png

DeividA_Intel
Moderator
225 Views

Hello JimmyHu,  

 

  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6E AX210 (Gig+).  

 

  

In order to better assist you, please provide the following:  

 

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?  

2. Is the Wi-Fi working?    

3. Run the following commands and send us the outcome

- hciconfig -a -> check the details

- hciconfig -i <interface name> up -> Enable the adapter if hciconfig shows that adapter is down

- lsusb | grep 8087 -> check if the system is identifying the adapter 

- modinfo btintel -> check if bluetooth drivers are loaded

- dmesg | grep Bluetooth -> check the firmware version

- grep Bluetooth /var/log/syslog | grep -i -e "Firmware revision" -e "ibt" -> If the firmware version is not available in dmesg, then check in syslog

4. Please visit here for the latest firmware - https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git

5. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

 

 

Best regards, 

Deivid A.  

Intel Customer Support Technician

 

JimmyHu
Employee
182 Views

Hi @DeividA_Intel ,

Thank you for the reply. Please check the information provided by @leonpano . Thank you.

leonpano
Novice
197 Views

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one? 

---> No i replace it with ax210

2. Is the Wi-Fi working?    

---> not work out of box but it worked with rename workaround then it works as it should (maximum 2.4Gbps@5GHz)

3. Run the following commands and send us the outcome

hciconfig -a --> no output

hciconfig -i <interface name> up --> what should i replace <interface name>

lsusb | grep 8087 --> sometime output this `Bus 001 Device 010: ID 8087:0032 Intel Corp.` sometime output nothing

modinfo btintel -->

`filename:       /lib/modules/5.10.104-tegra/kernel/drivers/bluetooth/btintel.ko
firmware:       intel/ibt-12-16.ddc
firmware:       intel/ibt-12-16.sfi
firmware:       intel/ibt-11-5.ddc
firmware:       intel/ibt-11-5.sfi
license:        GPL
version:        0.1
description:    Bluetooth support for Intel devices ver 0.1
author:         Marcel Holtmann <marcel@holtmann.org>
srcversion:     3F999E9B47540D739B16268
depends:         
intree:         Y
name:           btintel
vermagic:       5.10.104-tegra SMP preempt mod_unload modversions aarch64
sig_id:         PKCS#7
signer:         Build time autogenerated kernel key
sig_key:        5C:82:68:69:D7:B7:EF:4A:5C:F9:EC:70:50:56:E7:CD:71:0C:0C:E6
sig_hashalgo:   sha512
signature:      65:A4:97:EE:92:D1:E6:EA:03:66:9C:82:32:22:C4:A5:BD:D6:10:D8:
               1F:EA:C0:10:51:14:0B:E9:1A:0C:11:2B:8F:87:89:7A:1F:6E:CE:A5:
               E8:54:99:B7:7B:A9:C3:AA:68:9C:C1:78:5C:FC:49:4B:8F:F7:DB:F6:
               02:38:A0:6B:E3:73:88:D2:D4:B6:9E:A5:9B:26:35:66:FB:FD:9D:F9:
               6D:99:F6:CF:6E:6E:FE:58:EA:0E:AD:D4:FF:AB:DE:22:E0:A8:3B:08:
               13:08:3D:88:0C:84:91:C2:04:5E:4F:99:24:7E:BF:DE:4C:DA:55:38:
               95:76:9B:89:D9:2A:8F:C7:A2:74:57:AF:5D:A9:30:69:EB:2B:6E:34:
               C5:48:00:27:BA:E4:81:04:46:29:30:CA:85:A6:6E:B1:74:5F:D1:25:
               6B:EA:2F:3D:71:9F:CC:19:4A:5D:D5:F8:47:7D:73:F4:6F:FF:2F:B7:
               9A:CB:F9:92:C9:CF:92:17:1B:D3:14:56:FC:17:9D:93:15:FE:5B:F6:
               01:B6:15:4F:1E:22:17:66:1D:99:3D:33:E8:DB:02:07:06:30:99:C3:
               0E:69:CD:07:F4:AF:87:A8:12:01:D5:3C:73:9E:50:58:54:A9:27:B3:
               35:D6:F0:19:BE:F3:DD:74:6C:66:D9:41:6B:4C:FA:BE:7C:A3:8B:4F:
               12:08:26:67:BD:37:B8:C2:0E:24:D3:05:85:BC:C6:3A:F5:EA:15:5E:
               FF:B7:A3:44:3B:AE:5B:E6:03:1E:4F:70:77:33:E3:EE:90:AE:29:E7:
               18:CF:CA:E4:A7:42:50:F3:67:84:26:73:E9:39:D2:F9:0C:7D:7F:CC:
               1F:5F:09:F1:EF:21:20:A2:54:49:EC:28:64:77:CB:CD:7B:97:85:BA:
               82:46:30:D0:DA:05:FC:7B:76:F3:12:10:B3:AA:00:36:82:2A:92:47:
               35:81:B7:26:FC:52:BF:8B:A7:7A:9B:CE:64:72:59:A0:62:29:E6:13:
               EE:A4:DF:B2:FD:C9:9B:40:E1:6B:9B:B5:EC:D1:CE:90:32:32:9E:3A:
               12:60:44:E2:EA:7D:15:E5:0D:5C:D0:67:14:70:AA:83:70:B7:51:6F:
               11:0D:F5:BC:A5:24:DC:4E:63:5D:CA:60:E9:29:7A:4E:6C:DB:EA:F5:
               D2:CA:33:20:2C:94:7E:09:1E:BE:3F:90:53:5A:48:61:99:1B:31:8D:
               2C:87:83:12:91:60:9C:A7:80:E5:50:A6:BB:B5:79:0E:9F:70:90:39:
               00:BB:28:AF:E9:98:7D:F8:E5:13:72:79:45:B7:49:28:1A:D0:2D:16:
               5E:2E:92:FF:10:9E:6E:86:88:CA:E3:57`
 dmesg | grep Bluetooth --> i can only see same error as always

DeividA_Intel
Moderator
125 Views

Hello JimmyHu, 



Thanks for the information provided. Before we continue further I would like to confirm if leonpano works with you or if leonpano will provide all the information that I will request.


Please, just confirm if from now I should address to leonpano regarding this issue.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


JimmyHu
Employee
77 Views

Hi @DeividA_Intel ,

 

Thank you for the reply.

 

I would like to confirm if leonpano works with you

 

Yes, we're investigating this issue now.

 

 > if leonpano will provide all the information that I will request.

 

Yes

 

On the other hand, about the step #4 "Please visit here for the latest firmware - https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git". Could you please provide more detail of this step? Thank you so much.

 

Sincerely,

Jimmy Hu

DeividA_Intel
Moderator
66 Views

Hello JimmyHu, 



Thanks for the confirmation. I will proceed to check the issue internally and post back soon with more details. 


As per the firmware update steps, I recommend you check with the Linux community to get the proper instructions to update the Linux operating system as our Linux support is quite limited.



Regards,  

Deivid A.  

Intel Customer Support Technician  


JimmyHu
Employee
61 Views

Hi @DeividA_Intel ,

 

Thank you for the reply.

 

 I will proceed to check the issue internally and post back soon with more details. 

 

Great! Really appreciate your support.

 

https://www.intel.com/content/www/us/en/support/articles/000005511.html

 

Hi @leonpano ,

 

Please check the website first and we can discuss it if needed. Thank you so much.

 

Sincerely,

Jimmy Hu

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