DRIVER PROBLEM Killer(R) Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW)

[NashRodriguez]

Killer(R) Wi-Fi 6 AX1650i 160MHz Wireless Network Adapter (201NGW) driver issues.

I have an Alienware M15 R6, I have already updated all the drivers, uninstalled and reinstalled, but I still get error code 43 and error code 10.

The driver or adapter disconnects automatically when I'm browsing, and I have to force restart it to reactivate it.

I used the Intel® System Support Utility for Windows, so I'm attaching the full summary or review of my system.

[JedG_Intel]

Hello NashRodriguez,

Thank you for posting on Intel Community Forum.

To assist you effectively, kindly share the information below.

1. Were you able to have wireless connection in a normal/expected performance before?

2. Do you remember if this issue happened after a new OS update or Wireless driver update?

3. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

4. Have you tried the drivers from the OEM?

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[NashRodriguez]

The connection is stable and there are no speed problems, I have not updated my operating system or anything, I do not remember but I think I did update the network drivers, although I only use wifi wirelessly, the drivers I downloaded are all original from the Intel website, I have not replaced my network card, everything is original, the problems started since the Killer Wifi 6 driver update, as well as the constant popup to install the killer performance suite software, (which I ended up doing) but that did not solve the problem

[JedG_Intel]

Hello NashRodriguez,

Thank you for sharing all this information. Error Code 10/43 error is a temporary error, generated when Device Manager can't start the hardware device.

To further troubleshoot the issue, please follow the outlined steps below.

1. Install all available Windows Updates.

2. Perform a Clean Installation of Wireless Drivers - 36.24.12162, A39

• Go to Device Manager.
• Expand the Network Adapters category.
• Right-click your Intel Wireless Adapter and choose to uninstall it.
• Make sure to the option to Delete the driver software for this device is selected.
• Repeat steps A through D until the  the option to Delete the driver software for this device is greyed out.

3. Once the driver is uninstalled, proceed to install the latest driver available.

4. Reboot the PC

For reference, you can also check the articles below:

Error Codes 10, 22, 28, 31, 43, or 45 in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Clean Installation of Wireless Drivers

I would also like to inform you that we recommend utilizing the drivers from the OEM which in your case is DELL since they already customized their drivers to be fully compatible with your system.

If you have any questions, please let me know.

Best regards

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NashRodriguez,

I wanted to check if you had the chance to try the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello NashRodriguez,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician