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Hi,
I'm having an issue with my wireless adapter, Intel(R) Wi-Fi 6E AX210 160MHz, where connectivity cuts out randomly. Each time I receive the following errors in order:
5007 - TX/CMD timeout (TfdQueue hanged)
5005 - Intel(R) Wi-Fi 6E AX210 160MHz : Has encountered an internal error and has failed.
5002 - Intel(R) Wi-Fi 6E AX210 160MHz : Has determined that the network adapter is not functioning properly.
5005 - Intel(R) Wi-Fi 6E AX210 160MHz : Has encountered an internal error and has failed.
I have updated drivers, I have turned off the power saving option in the network adapter settings in device manager, try reinstall the driver. but the issue still persists.
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Hello Philbert,
Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your wireless adapter.
In order to have a better understanding of your issue, please provide me with the following:
- Do you remember if this issue happened after a new Operating System update or Wireless driver update?
- Is this a laptop or desktop system? Could you provide your system's model?
- Have you checked if this issue happens on different networks?
- Were you able to have your wireless connection in a normal/expected performance before?
- Have you rebooted your access point, router, or modem?
- Are you able to reproduce the same issue while on a hardwired connection?
- Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
Best regards,
Jean O.
Intel Customer Support Technician
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Hello Philbert,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello, @Philbert.
We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.
Best regards,
Jocelyn M.
Intel Customer Support Technician.
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