Wireless
Issues related to Intel® Wireless Adapters and technologies
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Intel (R) Wireless-AC 9560 160 MHz Problem

StephanyR
Novice
1,564 Views

Dear Intel, 

The wireless network driver/adapter suddenly stopped working yesterday. My computer is MSI GS65 Stealth Thin 8RF with windows 10 as an operating system.  Even after installing the latest driver from Intel's website (version: 22.30.0.11, driver date: 20-Jan-21), it is still not working with an error code:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

Please tell us what to do because a laptop with no wireless connection is not useful if there's no ethernet..

Thank you in advance.

12 Replies
sdWer
Novice
1,532 Views

Same problem

Huynhthinh
Employee
1,528 Views

Hello,
Go to device Manager and see if Intel (R) Wireless-AC 9560 is disabled or enabled. Please let us know how you are doing! Thank you

sdWer
Novice
1,523 Views

Intel (R) Wireless-AC 9560 is disabledQQ截图20210314104321.png

Huynhthinh
Employee
1,521 Views

You install it to enable ! thank you

StephanyR
Novice
1,479 Views

It is enabled, and even though it is enabled error code 10 is present and the wifi is not working on the laptop

Huynhthinh
Employee
1,474 Views

Error code 10 is the driver error code that is not working, it includes many reasons, how much version have you updated the window version?

Huynhthinh
Employee
1,473 Views

This error code is usually encountered in beta window updates

StephanyR
Novice
1,284 Views

Windows now is on the latest update (not beta).

I should wait for another update?

I tried to solve the problem in many ways but I couldn't...

sdWer
Novice
1,277 Views

Here is my system information.

QQ截图20210314104905.png

Same problem,not about beta version of Windows,it's intel WIFI driver problem or Windows problem.

David_G_Intel
Moderator
1,215 Views

Hello @StephanyR

  

Thank you for posting on the Intel️® communities. 

 

Please share with us the  Intel® System Support Utility (Intel® SSU)  results:  

 

Regards, 

David G 

Intel Customer Support Technician


StephanyR
Novice
1,207 Views

Thank you. The problem is solved now after the update of windows I reckon.

David_G_Intel
Moderator
1,185 Views

Hello @StephanyR

  

Thank you for sharing this fix, we are glad to know you found a solution and we will close the thread since it's already resolved.

@sdWer please make sure to follow all the steps posted on this tread, make sure you completed all the Windows updates and if the problem persists, please submit a new question as this thread will no longer be monitored.

 

Regards, 

David G 

Intel Customer Support Technician


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