- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Any help would be appreciated.
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with your Intel AX201.
In order to have more information about your issue, please provide me with the following:
- When did it start to happen?
- Are you having issues with Wifi or Bluetooth or both?
- Have you checked if this issue happens on different networks?
- Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
Also, this time I would like to recommend that you perform a clean installation of the wireless driver. Sometimes corrupted files from previous driver versions can affect the performance and well-functioning of newer drivers. There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, Intel’s generic graphics drivers are intended for testing, and our latest intel driver 22.180.0.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
Based on your issue, we recommend updating the BIOS on your motherboard. Contact your system manufacturer (Motherboard) support for the latest updates and BIOS installation instructions.
Also, as you state, the system connects to other networks with no issues, which indicates a possible misconfiguration within your home network. It would be ideal if you contact your Internet Service Provider for support.
As mentioned in my previous post, I want to confirm if this is the original adapter that came pre-installed in your system or if have you changed/installed a new adapter recently.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12
I appreciate the information you provided.
This time I would recommend you make sure you have the recommended settings for the wireless standard:
- Recommended Settings for 802.11n Connectivity
- Recommended Settings for 802.11ac Connectivity
- Recommended Settings for 802.11ax Connectivity.
Also, please create a report using the Intel
• Open the application and click "Scan" to see the system and device information. By default, Intel
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan, click "Next"; then "Save."
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
Thanks for the information provided.
About your question about if having two wireless modes is strange or an issue. I would let you know that multiple options may be available in the Intel Advanced Wi-Fi Settings Menu, depending on the type of wireless adapter, driver version, or operating system. Both wireless modes operate differently:
- 802.11a/b/g Wireless Mode:
- This wireless mode will allow you to select whether the adapter operates in the 802.11b, 802.11g, and 802.11a bands.
- 802.11n/ac/ax Wireless Mode:
- The setting lets you select 802.11n High Throughput mode, 802.11ac Very High Throughput Mode, 802.11ax, or disable 802.11n/ac/ax modes.
For further information, you should take a look at our article "Advanced Intel® Wireless Adapter Settings"
Also, I would be waiting for your response, where you provide us with the Intel SSU report. Remember that this report will gather information from your system, and will help us further investigate your issue.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Pleasehelpme12,
I hope you are doing fine.
I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
![](/skins/images/D3C0B914909A6564BBB97F4AD1ED1973/responsive_peak/images/icon_anonymous_message.png)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page