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Miniport Intel(R) Wi-Fi 6 AX201 160MHz, {57ebc003-dd9c-4bfc-b0fd-780c4c549851}, had event Fatal erro

AdamBucky
Beginner
1,152 Views

Recently, My ASUS TUF FX706HE stopped connecting to the Wi-Fi. With some tinkering I could get it to start again. Now, it won't start.

 

I've tried:

 1) A Network reset

 2) Disabling and Re-Enabling it in the device manager

 3) Re-Installing the driver

 4) Uninstalling the device and downloading a new driver.

I don't know where to go next. Please Help

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n_scott_pearson
Super User
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I would try doing a Clean Install. Here is the process:

  1. If you haven't already, download - but do not install just yet - the latest Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649.
  2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist and stay disabled across reboots.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip forward to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wi-Fi 6 AX201 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, skip forward to Step 10.
  7. Right click on the entry for Intel Wi-Fi 6 AX201 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go back to Step 5.
  10. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  11. Install the downloaded Wireless driver package.
  12. Manually shutdown and reboot your computer.
  13. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  14. Test.

Note that it sometimes takes multiple uninstalls (and reboots) to clean out the old installations, so don't give up on the process until you hit, say, 10 reboots. 

Hope this helps,

...S

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AdamBucky
Beginner
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So my laptop just started working when I clicked “roll back driver” and I haven’t had any issues since, however it’s only been a couple days (the longest span it’s worked). I also disabled widows auto update to prevent it from installing anything else. Do you know why this happened and what could be done to prevent it from happening again? (And I wasn’t able to get your solution to work entirely because I don’t know where to find the “apps & features applet” (and I thought I already made a reply, but I guess it got deleted).
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Jose_Intel
Employee
1,036 Views

Hello @AdamBucky

 

Thank you for posting on the Intel️® communities.

 

We are glad to hear that your Intel® Wi-Fi 6 AX201 (Gig+) is working properly now, after the troubleshooting performed.

 

Please keep in mind that the automatic updates are managed by the operating system directly.

 

If you still need assistance, please let us know.

 

Best regards,

Jose B.

Intel Customer Support Technician


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AdamBucky
Beginner
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It stopped working with the same problem described before. Rebooting does not work and I couldn’t get the steps provided above to work either.
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