Wireless
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No network, WiFi connection windows 10, code 10, wireless AC 9560 160MHz.

Simming
Beginner
1,163 Views

Hi, Currently I am using an HP laptop, since the update to the new patch, I always get disconnected from the wifi network and in any way I try it does not work. It only worked for a few minutes and now I don't know how.... I updated the driver but it didn't work, so I uninstalled it and left it as default, it didn't work at all

 
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Khun_Doug
Valued Contributor I
1,145 Views

Simming,

You write that the wireless worked before a new patch. What patch was installed that broke the wireless?

I plugged in the serial number of your laptop and HP cannot find that serial number. That makes it difficult to find the proper drivers for your laptop. I believe I found the proper drivers for your model. The wireless driver you have is not the latest provided by HP. I would recommend you uninstall both the Bluetooth and wireless driver, and then install the driver provided by HP. The download page I found is here: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-dk1000-laptop-pc-series/32885566

 

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Simming
Beginner
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Simming
Beginner
1,118 Views
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Khun_Doug
Valued Contributor I
1,106 Views

Simming,

What type of router or access point are you connecting to?

How many other devices are connecting to the wireless, including desktop PC, laptops, mobile phones, and smart devices?

 

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Simming
Beginner
1,093 Views

I think it's about 6-7 devices, but it didn't affect anything before, only recently I had a problem with the wifi driver As for the wired network, there is no problem at all

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DeividA_Intel
Employee
1,071 Views

Hello Simming,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following: 



1. Can you explain which patch gave the issue? Are you able to roll back this patch?


2. Try a clean installation of Intel drivers.

- Steps: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-gigabit-products.html

- Driver: https://downloadcenter.intel.com/download/30434?v=t


3. Have you run all Windows updates, including optional updates?


4. Have you check for a BIOS update?


5. Is your laptop the only device affected?


6. Do you have the same issue in both bands (2.4GHz and 5GHz)?




Regards,  


Deivid A.  

Intel Customer Support Technician


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DeividA_Intel
Employee
1,056 Views

Hello Simming,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
1,037 Views

Hello Simming,  


  


We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  


Regards,  


Deivid A.  

Intel Customer Support Technician  



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DeividA_Intel
Employee
1,026 Views

Hello Simming, 



Just as a friendly reminder, please try with the drivers from HP as well as a BIOS update, and if the issue persists, I recommend getting in contact with the HP support team for further steps.


Please keep in mind that this thread will no longer be monitored by Intel.  



Regards,  


  

Deivid A.  

Intel Customer Support Technician  


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