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grocerylist
Novice
14,229 Views

Wi-Fi 6 AX200 160MHz -2.4GHz & 5GHz: connected, no internet access

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I've been experiencing wifi issues with my manufacturer installed ax200 wifi card essentially since I got my new Asus Zephyrus G14. Problems initially were fairly intermittent on both 2.4GHz and 5GHz but occasionally I have extended outages. Since then I'd read in some forums to try to use the intel drivers direct from intel, rather than the Asus recommended drivers.

I've gone through a few different wifi drivers (asus recommended driver v21.60.0.5, I'm currently using v21.90.3.2.

With 21.90.3.2, it seems like 2.4GHz is fairly stable but 5GHz is essentially unusable. I'm able to connect to 5GHz but almost immediately when connected it shows "no internet access".

I've tried updating to v21.110.1.1 but this driver fails to install.


Accepted Solutions
Alberto_R_Intel1
Employee
12,765 Views

Hello grocerylist, I just received an update on this matter.

 

Please try a manually clean installation of Intel® Wireless driver version 21.120.0:

https://downloadcenter.intel.com/download/29816/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html


By any chance, do you have the option of testing the computer on a different network?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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58 Replies
grocerylist
Novice
10,347 Views

I was able to get the v21.110.1.1 driver installed but I'm still having issues with 5GHz.

grocerylist
Novice
10,339 Views

Now I'm noticing that I'm not getting a valid IP address when I connect to 5GHz. I get a 169.x.x.x IP address but other devices, like my phone, don't have this problem.

grocerylist
Novice
10,335 Views

I rolled back to the Asus recommended driver that I previously had problems with. For now I'm getting a valid IP address on 2.4GHz & 5GHz. 

I'll update if/when things go bad.

Alberto_R_Intel1
Employee
10,303 Views

grocerylist, Thank you for posting in the Intel® Communities Support.


Perfect, no problem, once you get the chance, please let us know the results.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
10,283 Views

Hi Alberto,

After downgrading to v21.60.0.5, my wifi seemed to be stable on both 2.4GHz and 5GHz.

However, Windows 10 Update forced my AX200 to be updated to v21.90.3.2 and now again I'm experiencing frequent drops on 5GHz, where 5GHz is unusable and I'm forced to use 2.4GHz.

I'd like to use the most up to date intel drivers. Looking through the forum here, it's obvious that there are many problems with AX200 wifi chips & drivers. Is Intel actively working on this?

Thanks

Alberto_R_Intel1
Employee
10,268 Views

grocerylist, Thank you very much for providing that information.


In order to try to fix the problem with the latest Wireless driver, we can try a clean/manual installation of the latest Intel® Wireless driver version 21.110.1:

https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...


In the link below you will find the steps to do the clean/manual installation of the driver, please look for AndrewG_Intel's post, it is almost at the end of the page:

https://community.intel.com/t5/Wireless/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters/m-p/119...


Just to let you know, there are no reports about multiple problems with the Intel® Wi-Fi 6 AX200 card or with any other card, in reference to the forums that you verified about problems with it, could you please provide the links on that topic in order for us to be able to see them?


Intel® always cares about the developing, updates and fixes on the Intel® drivers, that is why Intel® is constantly releasing new versions containing different fixes for different problems. Based on that we recommend to keep checking our web site to be aware of new driver releases and updates:

https://downloadcenter.intel.com/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
10,249 Views

Hi Alberto, 

I again installed v21.110.1 and it's currently working, we'll see how long 5GHz works. As I noted above in my 2nd post, previously 5GHz would regularly fail and show "no internet access".

In regards to the posts I've seen with people experiencing similar issues with the AX200 card on many different systems made by different manufacturers, all you have to do is look here on the Intel Wireless forum, where there are hundreds of posts with people experiencing issues with 5GHz and many more issues:  https://community.intel.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&...

There are also many on the reddit /r/zephyrusg14 subreddit reporting wifi connectivity issues:
https://old.reddit.com/r/ZephyrusG14/search?q=ax200&restrict_sr=on&include_over_18=on&sort=relevance...
https://old.reddit.com/r/ZephyrusG14/search?q=wifi&restrict_sr=on&include_over_18=on&sort=relevance&...

Here are some more:
https://zentalk.asus.com/en/discussion/comment/57410#Comment_57410
https://zentalk.asus.com/en/discussion/28516/zenbookpro-duo-intel-wifi-6-ax200-wifi-adapter-code-10

I could go on and on searching support forums from different manufacturers with laptops that have the ax200 card but I don't have the time and more importantly, I don't understand how you or Intel couldn't be aware of the problems with the AX200 card and it's drivers with the hundreds of posts specifically with the AX 200 here on https://community.intel.com/t5/Wireless/bd-p/wireless