intel(r) wifi ax201 160 mhz not working

[mmmorise]

Hello, there is a problem with the network adapter.
I stopped working properly about a month ago, all the time I tried to fix it somehow, but all to no avail.
The drivers were updated several times, the Windows system was also updated to the latest version, but this did not give much, because even if some method of fixing helped, it helped for a maximum of 4 hours.
Laptop Version: FX506HE-HN012W

[JohnM_Intel]

Hello mmmorise,

For us to investigate this issue further kindly provide all the information below for us to give the best course of action with you concern:

1. What is the drivers version installed?
2. Did you see any error message in the network adapter?
3. What is the exact issue you're facing with the wireless connection?
4. What were the recent changes made?
5. Besides updating drivers several times, have you done other troubleshooting steps?

Please generate an SSU report to help me further analyze important details on your system. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

I look forward to your response!

Best Regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

hi

1. What is the drivers version installed?
   23.100.0.4
   
   
2. Did you see any error message in the network adapter?
   yes, yellow triangle with an exclamation mark, the first reinstallation is accompanied by the code 43, and the subsets are accompanied by the code 10
   
   
3. What is the exact issue you're facing with the wireless connection?
   
   The absence of the WIFI label (subsequently the absence of the network), as well as the errors mentioned above
   
   
4. What were the recent changes made?
   None taking into account the installation of the driver from the official Intel website
   
   
5. Besides updating drivers several times, have you done other troubleshooting steps?
   Restarting the laptop from the power button, rebooting after removing the driver from the device, it seems to be all if I haven't forgotten anything

[mmmorise]

Perhaps I should have done the initial check when I lost the Internet, and not when it was  xd

[JohnM_Intel]

Hello mmmorise,

Thank you for providing the details needed for us to understand more about the issue you are experiencing. and to troubleshoot this kind of issue, kindly follow the steps provided in Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices.

And if the issue still persists after doing the steps in the article, kindly follow the steps on how to update the drivers using the OEM drivers.

Click this link.

Find Networking.

Click See all downloads.

Scroll down and find the Intel wireless LAN.

Download the latest wireless driver.

Once done, kindly let me know if there are any changes in your system after doing the troubleshooting methods provided above.

I look forward to your response!

Best regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

hello, now I am looking through your offer options and there is a question about OEM drivers, I attached screenshots below, is it really suitable?

  

[JohnM_Intel]

Hello mmmorise,

Thank you for providing the screenshots for us to visualize your concern. First, may I know if the AX201 is pre-installed in your device, or did you upgrade your Wi-Fi card? Also, there's no need to worry about the AX201 and AX200 since the drivers for both are compatible with each other.

But we encourage you to download and install the OEM driver; also, before doing that, kindly let me know if AX201 is pre-installed or upgraded.

I look forward to your response!

Best regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

Hello, I'm testing your recommendations for fixing the problem, I'll let you know soon how it went.
As for the AX201 version, this is the original version that was when I bought the laptop

[mmmorise]

I finished testing the options from the forum you proposed, unfortunately it did not help me( even if the Internet returned, then in an hour or less time everything returns to its place, I am waiting for your answer about OEM drivers and will install them

[mmmorise]

hello, I downloaded what you suggested and I have a question, did I really do everything right? Because there are no external changes, it seems that this is how it should be?
Below attached a screenshot

 

[JohnM_Intel]

Hello mmmorise,

The driver version is correct, that is the intended driver of your laptop. Can you clarify if the issue persists after installing the driver from your laptop manufacturer? 

Best regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

hello, the first time I installed the drivers from the Asus website, it was not successful, that is, everything returned as it was, but I suspect that this is due to incorrect installation, yesterday I installed the drivers and tested them, there was no loss of Internet, I’ll test them today and let you know within 3-4 hours

By the way, when examining Windows events, I saw a periodic error “6062-Lso was triggered” a minute/second before the network adapter was turned off, I didn’t read much, but I saw that the error was related to the BIOS update, what do you say about this?

[mmmorise]

Hello again, unfortunately the problem persisted, although this time the test took longer than usual, in the list of events Windows writes 4 at once
Mistakes 2 of which are:
Failure due to an internal error
And I attached another screenshot below.
For quite a long time I have had the idea in my head that this is not a systemic problem, but a technical one, what do you think about this?

 

[JohnM_Intel]

Hello mmmorise, 

Thank you for taking the time to update your drivers using the OEM driver, but the issue still persists. Before we proceed with the other method to troubleshoot this driver issue, I have some clarification; kindly answer some of my questions below:

1. After updating, is there any error code in the device manager?
2. Can you provide a screenshot of the device manager and the network adapter?
3. Did you reset the whole system?
4. Did you follow every step in the troubleshooting method?

Codes 10, 22, 28, 31, 43 or 45 Errors in Device Manager for Bluetooth® or Wireless (Wi-Fi) Devices

Best regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

hello JohnM_Intel

Sorry for making you wait for an answer, here are the answers to the questions

1. After updating, is there any error code in the device manager?
Unfortunately, yes error 43/10, they happen after about an hour of active use of the laptop

2. Can you provide a screenshot of the device manager and the network adapter?
I have been testing the laptop for 3 hours and so far there is no error, I suspect that not everything has been fixed, so please do not close the dialog, as soon as the error pops up, I will immediately send you a screenshot

3. Did you reset the whole system?
I don't quite understand what you mean, but perhaps what I did, or rather this is resetting the system (which led me to the laptop settings on the number 01.23.2025), this is what you mean

4. Did you follow every step in the troubleshooting method?
Yes, I used every method, but it didn't help me

[JohnM_Intel]

Hi mmmorise,

Thank you for providing the details needed for us to determine the issue. Kindly follow the troubleshooting below, and if the issue still persists, kindly let me know:

1. Run BIOS and use "Default Settings."

After doing that, check the device manager if the issue still persists. and if the issue was still there, kindly update your BIOS to the latest version.

Best regards,

John Sergio M.

Intel Customer Support Technician

[mmmorise]

The problem disappeared after resetting the system, it no longer gives errors and WiFi does not disappear, thank you!

[lacc]

Same problem, can you detailed how do You reset de system?

[mmmorise]

yes of course!

Press Win + S and write "Recovery", then click the second point (circled on the screenshot), and then you will need to wait from 20 to 60 minutes (possibly more)
I have everything in a different language, so if you have any questions, be sure to ask!

 

 

[JohnM_Intel]

Hi mmmorise,

Thank you for the confirmation. Since the issue has been resolved, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

John Sergio M.

Intel Customer Support Technician