Intel Driver & Support Assistant failing to scan

[Sanguine]

Hi,

I have noticed for the past few weeks that DSA is only ever presenting the error 'Sorry, something went wrong while trying to scan.' and never actually scanning anything.

I have tried uninstalling / reinstalling, using a newly installed version of chrome, uninstalling everything relating to intel and manually reinstalling the drivers needed. However, nothing has changed, and I still receive this error.

Other than reinstalling windows, I cannot think of anything else, so I would welcome some assistance and suggestions please. I've attached several logs that may be helpful.

Thanks!

[David_G_Intel]

Hello Sanguine

Thanks for posting to the Intel️® communities. We notice that you have another open thread indicating that the problem has already been resolved, so we will close this thread. Please note that Intel will no longer monitor this thread, thank you for your understanding.

Regards, 

David G 

Intel Customer Support Technician