Intel MPI Installaion Problem

[ShenXing]

Greetings,

I installed Intel MPI library and Toolkit once, which was very successful. However, I realized I installed them into a wrong place and uninstalled them from C:\Program Files (x86)\Intel\oneAPI\Installer. After that, I tried to install MPI and Toolkit again, but both of them did not work with the same reason: An error has been encountered during the installation process. ...... Failed to load package. Try to download full installer package from remote source again and re-start installation.

I downloaded many times from Intel Offical website and did not work, always with the same error.

Here are the log files.

Thank you!

[Vipin_Singh1]

Hi Jingkun, Could you please share the below details with us?

• Exact version of Intel® HPC Toolkit or Intel® MPI Library (in case you're using Stand-Alone Version).
• Version of Microsoft Visual Studio installed along with it's build version.
• OS build on which you are installing the product.
• Other versions of Intel® Parallel Studio XE or Intel® oneAPI already installed on the system.
• Is the installer an online or an offline package? 

To assist you further, we would require these details.

[ShenXing]

Hi Vipin,

The version of HPC Toolkit is 2024.0.1.35_offline, and the version of intel MPI library is 2021.11.0.49512_offline, which is the stand-alone version. I tried to run the installation again and got the same errors, so I attached the screenshot of those error as "MPI.jpg" and "HPCKit.jpg".  

I am really new in these things, I did not find Microsoft Visual Studio in my PC and am not sure whether it exists or not. But I have many different versions of Microsoft Visual C++. All the versions of them I attached as "Microsoft Visual C++.jpg"

OS version I guess is 22H2 (19045.4046)

[ShenXing]

It's weird that my replied are not posted successfully

[ShenXing]

HPCKit is 2024.0.1.35_offline

MPI is 2021.11.0.49512_offline

My OS is 22H2 (19045.4046)

I did not find Microsoft Visual Studio in "Programs and Features", but I have many different versions of Microsoft Visual C++, I will post them in the attachment.

I did not find Intel® Parallel Studio XE or Intel® oneAPI in "Programs and Features".

Thank you!

[ShenXing]

And here are some attachments for the error screenshots of installations.

And also the versions of Microsoft visual c++, I uploaded a wrong picture in my last reply.

[ShenXing]

My OS is 22H2 (19045.4046)

I did not find Microsoft Visual Studio in "Programs and Features", but I have many different versions of Microsoft Visual C++, I will post them in the attachment.

I did not find Intel® Parallel Studio XE or Intel® oneAPI in "Programs and Features".

Thank you!

[ShenXing]

HPCKit is 2024.0.1.35_offline

MPI is 2021.11.0.49512_offline

I did not find Microsoft Visual Studio in "Programs and Features", but I have many different versions of Microsoft Visual C++, I will post them in the attachment.

I did not find Intel® Parallel Studio XE or Intel® oneAPI in "Programs and Features".

Thank you!

[ShenXing]

It is super weird that I can send anything with my OS build version.

Here is the screenshot.

[ShenXing]

My OS is 22H2 (19045.4046)

[Vipin_Singh1]

Hi Jingkun, we would like to inform you that the tested and validated Microsoft Visual Studio is Version: 2022 17.7.5 for all the latest Intel® Toolkits. Kindly follow the below troubleshooting steps to perform the installation:

• Open the Control panel and click on Uninstall a program below the Programs box. 
• Find "Microsoft Visual Studio (existing versions)" then click the right button and uninstall.
• The uninstaller program will be open then click on remove and select the next procedure. 
• Kindly visit the below link to find the steps with InstallCleanup.exe to make sure a Visual Studio version is completely uninstalled.
• Link: https://learn.microsoft.com/en-us/visualstudio/install/uninstall-visual-studio?view=vs-2022#remove-all-with-installcleanupexe
• Once the uninstallation is complete, we suggest you download the compatible Visual Studio version (i.e., Visual Studio 2022 17.7.5 ).
• Please note, that our engineering team has tested and documented the compatible Visual Studio versions and their build numbers for integration with the suite & toolkit versions.
• Intel® Compilers Compatibility:
  • Link: https://www.intel.com/content/www/us/en/developer/articles/reference-implementation/intel-compilers-compatibility-with-microsoft-visual-studio-and-xcode.html
•  Make sure you select the 'Desktop development with C++' component while installing Visual Studio. 
• Once Visual Studio 2022 Version 17.7.5 is successfully installed, you can proceed with installing Intel® oneAPI Math Kernel Library (oneMKL) Offline from the below link:
  • Link: Intel® oneAPI Math Kernel Library (oneMKL)

[ShenXing]

Hi Vipin,

Thank you for your help! I tried to follow all these instructions and install Intel® oneAPI Math Kernel Library (oneMKL) Offline from that link, but I met the same problem with previous installation error. 

Here are the error files. I guess probably the reason of installation fails is not from Microsoft Visual Studio because I believe I did not have it in my PC before installation. Microsoft Visual Studio does not influence anything, the main problem could be that some error occur when I use the installer.

For the installer of MPI, HPCKit, and oneMKL, I think the reason could be the same.

[Vipin_Singh1]

Hi Jingkun, we have sent you a private message. Kindly check your community inbox.

[Vipin_Singh1]

Hi Jingkun, unfortunately, we were unable to hear back from you. 

If you have any further queries, please post a new question, as this thread will no longer be monitored by Intel®.