FPGA Intellectual Property
PCI Express*, Networking and Connectivity, Memory Interfaces, DSP IP, and Video IP
Announcements
Intel Support hours are Monday-Fridays, 8am-5pm PST, except Holidays. Thanks to our community members who provide support during our down time or before we get to your questions. We appreciate you!

Need Forum Guidance? Click here
Search our FPGA Knowledge Articles here.
5984 Discussions

Hi, I would like to raise a service request related to an IP core. Could any of you please give me the exact link or procedure for the same?

SChat4
Beginner
1,078 Views

Thank You.

 

Regards,

Surya

0 Kudos
3 Replies
Nooraini_Y_Intel
Employee
119 Views

Hi SChat4,

 

The "Service Request" (in mySupport) no longer exist and has been migrate as IPS (Intel Premier Support). Please go to the "my Intel" link below in order to start get the FPGA technical support either via IPS (Intel Premier Support) or forum. If you have an existing "mySupport" account, you should be able log in "my Intel" using your existing user name and require to reset the password (during 1st time log in). Otherwise you need to create a new account in "my Intel" to start register for IPS account:

https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=/content/www/us/en/secur...

 

Please refer to the attached screen shot. Once you have registered, as least after 2 working days, you should be receiving an email notification from Intel regarding on your IPS account registration request.

 

Regards,

Nooraini

SChat4
Beginner
119 Views

Hi NYusof,

 

I visited the following link(https://www.intel.com/content/www/us/en/design/support/ips/training/access-and-login.html) and tried visiting premiersupport.intel.com site. However, it says I don't have access to IPS and that I need to contact FAE to get access. I have attached the screenshot also. Please have a look at the same. Thank You.

 

Regards,

Surya

 

 

Nooraini_Y_Intel
Employee
119 Views

Hi SChat4,

 

Once you have registered, as least after 2 working days, you should be receiving an email notification from Intel regarding on your IPS account registration request. Did you check your mailbox with your company email address that you have registered for IPS account request? As far I know, only users with valid company email address are allow (can be use) during the registration process. If you are using your own personal email address, the system will not allow to continue the IPS registration process. Thus please check your mailbox (with your valid company email address) that you have registered for IPS account request for the next instructions.

 

Also, if you have successful registered, then you should be able to log into your "my Intel" account. Please log into your "my Intel" account and check in the dashboards for the button on Intel Premier Support access.

https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=/content/www/us/en/secur...

 

We have no visibility or access regarding on the IPS registration process for any users.

 

Regards,

Nooraini

 

Reply