Intel iris xe Graphics issue

[Trillape]

I keep getting these black and red pixelated cubes on my characters in Spiderman Remastered. The game ran well on the first launch, but when I decided to close it and play later, I came back to this. I uninstalled and reinstalled, and it keep doing the same thing. Anyone been across this?

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[This is the dawning of the age of Colossus, where peace is compulsory, freedom is forbidden, and man’s greatest achievement is man’s greatest mistake.]

[Trillape]

it's attached below

[Mike_Intel]

Hello Trillape,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

Aside from the SSU logs, let me also ask the following details:

1. Was it working fine before?
2. What was the last change made in the system before the issue started?
3. What is your game launcher?

If you have questions, please let us know. Thank you.

@AlHill

Thanks for assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Trillape]

It was working perfectly when i ran it for the first time, till decided to play later. I reinstalled it, and again, I played smoothly on the first play, but when I closed it and opened it later, it started again.
I lastly changed the driver by updating it.
I’m using steam to launch it, although I downloaded it outside of steam

[Mike_Intel]

Hello Trillape,

Thank you for the update.

I was wondering if you can also send the SSU logs that the other forum user asked for me to further check your system.

However, let me also inform you that your game requirement is higher that Graphics card. You may check the link below:

Marvel’s Spider-Man Remastered system requirements | Can I Run Marvel’s Spider-Man Remastered

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Trillape]

It's attached below. other people got the same system as mine, and been playing it smoothly. 

[Mike_Intel]

Message Body

Hello Trillape,

Thank you for the update.

I checked your SSU logs and found that you are already using the latest Graphics driver.

Going back to my previous post, the game requirement is higher than your embedded Graphics.

Have you tried to check with the game developer regarding this issue?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Trillape,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Trillape,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician