Display driver stopped responding and has recovered

[NKoth2]

I purchased this laptop from dell in the year 2015 month of December and this problem has been there from since then. I ignored it until now but past a few days the messages pop up quiet often and my screen goes black for a second and only the taskbar is visible. And now the problem happens 10-15 times a day please help and look into the problem.

Laptop - Dell Inspiron 5559

Intel core i5 - 6200U

64 bit OS

AMD Radeon r5 m335

Intel HD Grpahics 520

I have attached a picture of the error for better understanding.

[idata]

Try the following:

Uninstall the Intel® HD Graphics; please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005598.html Uninstalling the Intel® Graphics Driver and Intel® Display HDMI/Audio Driver Once the driver is uninstalled restart your system and then install the latest https://downloadcenter.intel.com/download/25957/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40] You will need to install the driver manually, please see http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1* Please let me know how it goes. Best wishes, Ivan

[idata]

Hi,

I'm just following on this thread to ask you if your issue was resolved with the information provided above or if you still need further assistance. Thanks, Ivan

[NKoth2]

Hey Ivan,

The problem got solved and error message stopped popping with my screen going black. But now a new problem has come.

The screen flickers 3-4 times and it annoys a lot while I'm working. I did as instructed in the email I received and after a few days this cropped up. Please look into this and help me out

Regards,

Nikhil

[idata]

Hi,

A new driver version has been released, you can download it here:https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 https://downloadcenter.intel.com/download/26078/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Please uninstall the driver and then reinstall it manually as mentioned on the link above. I hope this can help. Regards, Ivan

[idata]

Hi,

I'm just following on this thread to ask you if your issue was resolved or if you still need further assistance. Thanks, Ivan