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HD 4400 latest driver issue-Fall Creator's Update

ASing45
Beginner
14,306 Views

Hello everyone

I have noticed that the latest Intel HD Graphics 4400 drivers are not compatible with Windows 10 Build 1709. In games such as GTA San Andreas, COD:MW and others, the screen starts flickering violently if the VSync is OFF or FPS Limiter is off. As soon as you enable FPS Limiter or Vsync, the flickering is gone. Also, when the game bar pops up, the flickering is gone. No flickering is noticed during recording with WIndows DVR. I hope that this problem will be resolved soon with an updated driver version from Intel. I've tried re-installing WIndows 10 Fall Creator's Update from scratch but the problem still persists.

Thanks

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52 Replies
SViid
Beginner
982 Views

Me too

idata
Community Manager
982 Views

Hello Anmol_Singh ,

 

Thank you for reaching the Intel Communities. I understand you are facing troubles in terms of performance with some games, and be aware we can certainly check on this to look for a possible solution.

Please provide the following information to have this troubleshoot:

  • Intel(R) SSU report

How to get the report?

 

Thanks,

 

Esteban C
ASing45
Beginner
982 Views

Hello Esteban

I've attached the file in my reply here.

ASing45
Beginner
981 Views

Any help, please?

idata
Community Manager
982 Views

Anmol_Singh: I just received some updates on the research we are doing on this matter and based on that information, we are wondering if it is possible for you to test the PC with Windows 10 Game Mode Disabled.

 

 

There have been reports of this feature causing flickering. Example:

 

https://eu.battle.net/forums/en/overwatch/topic/17615463161

 

 

the content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there.

 

 

Any questions, please let me know.

 

 

Regards,

 

Esteban C

 

ASing45
Beginner
981 Views

Hello

I turned off the Game Mode and game DVR but the results were same, unfortunately.

idata
Community Manager
982 Views

Hello Anmol_Singh

 

Thank you for reporting back.

Please create this quick report to have a clearer overview of the scenario faced and proceed accordingly with troubleshooting or investigation.

Follow the steps from this post and provide the report back to me:

 

Thanks,

 

Esteban C
KGall2
Beginner
981 Views

I also have this issue. I'm on an Intel Core i5-4210U with Intel HD 4400 running in Windows 10 Fall Creators Update x64. I try to run videogames and if they go over 60 FPS the game flickers badly. I'd use an FPS limiter/VSync, but I really cannot be bothered because it adds noticeable input lag to my mouse.

How I know it's with this particular drivers is because I grabbed old drivers from 2015-2016 and they show no flickering issue (at the obvious cost of some framerates) alongside seeing this thread and realizing I'm not the only one with this issue

Any hotfix coming in for Intel HD 4400 on Windows 10 Fall Creators Update?

idata
Community Manager
982 Views

Hello KennyG1092,

 

Thank you for contacting the Intel Communities, I am sorry to hear you are facing similar issues.

I understand you similar components or graphics adapters, but still, this is a different scenario and I would like you to create a new thread to handle this inquiry for you.

Please include this information when the new thread is created: /thread/77761 https://communities.intel.com/thread/77761

 

Thanks,

 

Esteban C
ASing45
Beginner
982 Views

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Flickering in games if Vsync is OFF/ Frame Limiter is OFF

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p> 

Always (100%):X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Intel Core i3-4130 3.4GHz with Intel HD Graphics 4400 Desktop

Hybrid or switchable graphics system?

 

ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below). 

LFP= Local Flat Panel (Laptop panel)

 

EFP = External Flat Panel (Monitor you plug in)<td style="padding: 0 5.4pt; border-top: none; border-right: 1pt solid windowtext; border-bottom: 1pt solid windowtext; borde...
idata
Community Manager
982 Views

Thank you for the information provided. Anmol_Singh

Please attach the other files requested on the article, its ok to have it with the previous build of windows.

Thanks,

 

Esteban C
ASing45
Beginner
982 Views

Here are the rest of the attachments as per your request.

The Intel SSU .txt file is in the above replies.

idata
Community Manager
982 Views

Thank you very much for the information provided, Anmol_Singh

I will further check this, get it investigated and then get back to you with a possible resolution.

 

Regards,

 

Esteban C

 

idata
Community Manager
982 Views

I was wondering, which are the versions of the drivers that have been tested so far?

 

 

The driver installed as per the last report is very old, so I wanted to check you have tested the following versions.

 

 

https://downloadcenter.intel.com/downloads/eula/26984/Intel-Graphics-Driver-for-Windows-15-40-?httpD... https://downloadcenter.intel.com/downloads/eula/26984/Intel-Graphics-Driver-for-Windows-15-40-?httpD...

 

 

Download that and follow these steps to get it installed:

 

 

 

1. Extract the .zip file downloaded

 

2. Access the device manager and look for display adapters (double click on it, you should be able to see an Intel(R) HD Graphics adapter or Microsoft Basic Display Adapter")

 

3. Right click and select update driver for Intel HD Graphics

 

4. Select "Browse my computer for driver software"

 

5. Select "Let me pick from a list of device drivers on my computer"

 

6. Click on "Have Disk" and find the extracted folder of the driver downloaded

 

7. Go to "Graphics" folder within driver folder and select the **igdlh64.inf** file and hit open then ok

 

8. Select Intel HD Graphics XXX under "model" and hit next

 

 

Screenshots of the steps have been attached as well.

 

 

 

Thanks,

 

Esteban C
ASing45
Beginner
982 Views

Hello Esteban.

I am using those particular drivers because I am currently using an older version of Windows 10. The latest version conflicted with the Fall update due to which I rolled back to previous versions. I hope you understand me. I cannot re-install the windows again and again. However, the latest version of drivers works absolutely fine with this version of windows but they do not work fin with Fall Creator's update.

idata
Community Manager
982 Views

ok thank you for clarifying that.

 

 

I will get back to you at the soonest.

 

 

Thanks,

 

Esteban C
ASing45
Beginner
982 Views

Thank you for your reply, Esteban. I suggest you to get a rig like mine and try out the issue yourself as I think it will be easy for you to troubleshoot too.

idata
Community Manager
982 Views

Sure, I am installing the windows update to perform the tests.

 

 

Regards,

 

Esteban C
ASing45
Beginner
982 Views

Hey Esteban

Any updates? Were you able to successfully replicate the issue?

idata
Community Manager
699 Views

I am still checking on this, sorry for the delay. Anmol_Singh

As soon as I get the results I will let you know.

 

Regards,

 

Esteban C
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