Persistent failure in installing the NPU driver (Error Code: 1000)

[Shanks1]

Despite multiple attempts, the NPU driver uploaded on July 23 continues to fail to install. The error code displayed is 1000.
My system is running Windows 11 x64 with a U9 275HX processor.

According to the installation logs, the failure appears to be caused by a conflict with Windows Update.
Even when I disable Windows Update and attempt an OEM-style installation in a disconnected environment (no internet access), the issue persists.

I would appreciate it if you could either advise on how to resolve this issue or provide a new version of the driver that can be installed without conflicting with Windows.

Thank you.

[MarcoAuday]

Guys,

STOP POSTING YOUR MESSAGES ON THIS THREAD.

THE BULK OF THE MESSAGES REGARDING THE NPU DRIVER CAN BE FOUND IN THE GRAPHICS FORUM, UNDER THIS THREAD:

NPU driver finishes OK but Error 1000 is reported - Intel Community

[ITGuru]

Jed,

Others on this forum have tried downloading "npu_win_32.0.100.4181.exe" and installing it standalone.  It states the install was successful but after reboot, it states otherwise.  Just some background, I'm a 50-year IT Professional (started before Apple and Microsoft existed 😆), so I've been doing this a long time.  I was a Microsoft instructor and taught at Intel 30 years ago.  I made some friends at Intel and the manager of the graphics division (Sean is retired now). He was out of Folsom (FM6) if I recall correctly and some of my students were from the graphics development team (the team that will ultimately fix this issue). Running a IT support company for many years, I know the drill that you have to ask the basics.  We've already tried the basics (and well beyond that) and so have others on this forum. Not only are we experiencing this issue at our office, but also our customers.  We're telling them just to ignore it for now and Intel will get around to fixing it. This issue needs to be escalated.  I've attached the screenshots of the standalone installer.

[artep]

Same problem! Tried Edge and Chrome

Intel® Core™ Ultra 9 285H

ROG Zephyrus G16 GU605CX

Bios

Version

GU605CX.306

Date

2025-05-07

Motherboard

Manufacturer

ASUSTeK COMPUTER INC.

Model

GU605CX

Version

1.0

Operating System

Edition

Microsoft Windows 11 Pro (64-bit)

Version (Build)

24H2 (10.0.26100)

[Amused9k]

Could the problem be due to this stupid error in the naming of the driver version?

Notice the space after  (xx.x.100._) 32.0.100. 4181

Obviously the installed version has no space after 32.0.100.4181

So, I guess the IDS-Assistant is looking for the space in the driver version and throws the error code 1000?

[oncewas]

I was having the same issue but this afternoon I used the manual install link and it worked for me. My update tab is now clear.

[Amused9k]

Tried the manual driver install and somehow it worked.

[planetmike]

I deleted the cookies for Intel.com and now this update is NOT in the queue. However the errors are still listed in History.

Device Manager shows Driver Version: 32.0.100. 4181 but with a Release Date of July 3, 2025.  However, Intel Driver & Support Assistant states the Release Date is July 23, 2025. The previous Version:32.0.100.4082 had a Release date of July 1, 2025. There is a "disconnect" somewhere.

Below is a copy of the error I receive in the Intel Driver & Support Assistant:

Installation failed with error code 1000

2025-07-26 9:03 AM

Description: This download installs Intel® NPU Driver - Windows* 32.0.100.4181 for Intel® Core™ Ultra processors.

Version: 32.0.100. 4181, Release date: July 23, 2025Size: 117.58 MB

[Dietmar-Po]

The issue has been resolved. The latest and most up-to-date version is now 4181, released on July 3rd.

[JedG_Intel]

Hello Shanks1,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

For the other users that encounters the same issue, kindly create a separate thread to avoid confusion and for us to assist you effectively.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Shanks1,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician