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Windows* 7/8/8.1 Driver (32 & 64 bit) Version 3345

Greetings everyone!

We have officially launched our latest driver supporting 3rd and 4th Generation Intel® Core™ Processors with Intel® HD/Iris™ Graphics for Microsoft* Windows 7, 8, & 8.1. The version is 3345 and is available at the following locations.

32-bit: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23406 Download Center - Release notes http://downloadmirror.intel.com/23406/eng/ReleaseNotes_GFX_3345_32.pdf here.

64-bit: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23405 Download Center - Release notes http://downloadmirror.intel.com/23405/eng/ReleaseNotes_GFX_3345_64.pdf here.

Also; http://www.intel.com/support/graphics/sb/CS-033838.htm Windows* 8/8.1 Graphics FAQ.

Please provide only constructive feedback here. Harassing comments, needless insults and personal attacks are not permitted, and will be promptly deleted.

If there are issues that carried over from previous drivers that you are still experiencing, feel free to announce them again here. However, we are all mostly aware of some of these, so I will list them here;

NEW: The driver reports that you have support for DX11.2. This is incorrect, you have support for DX11.1.

CURRENT:

  • Users with 3rd party cards installed alongside Intel graphics are experiencing various degrees of Code 31 and Code 43 issues. These are being actively investigated, and we are working with 3rd party vendors to resolve them. The latest we are aware of is that AMD* drivers are force-unloading our drivers, resulting in various issues such as loss of multiple-displays, brightness controls, etc.
  • Users with only Intel graphics are experiencing various degrees of Code 31 and Code 43 issues. These are being actively investigated, and we are working with Microsoft* to resolve them.
  • Users are having Display Audio failures either over an AV/R, or via a straight through connection to their audio enabled display. For starters, you need to uninstall the 3316 or later driver from your system, and install the one we provide via the Intel Download Center links posted above. When you receive a graphics driver automatically via Windows* Update, it does not include the Display Audio driver that is supposed to be packaged with it. This can result in unstable audio errors.

if I have missed any, it is not because we are not aware of them! However, please feel free to remind me of them regardless.

 

If you are having trouble with installing the driver, it can be for various reasons. Most commonly, it is because your system currently has a driver that was installed by your OEM, and those drivers present various error messages to the effect of "this driver is not suitable for your computer because your OEM said so!". If that is the case, you should follow the http://www.intel.com/support/graphics/sb/CS-022355.htm Manual Driver Installation instructions to install your driver (this is prefaced by downloading the .ZIP version of the driver from the links above).

 

I ask that you preface the feedback with a bolded heading so that it will be easier to identify, example: Control Panel: It would be cool if X was added. BUG: This application is now crashing and it didn't with the last driver!

 

I also ask that you keep focused on this specific driver. Any off-topic/off-driver/off-product comments will be promptly deleted! If you have any issues with installing the driver, or ...

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@NikosD: I'm working on getting that documentation straightened out. However, I've received clarification that for your product, support is as follows;

  • OpenCL: Exists on the chip, is not turned off by the driver, but is not officially supported for Intel® Pentium™ and Celeron™ Processors, with the exception of those formerly code-named as Bay Trail.
  • Clear Video HD: Not supported.
  • InTru™ 3D: Not supported. In regards to the support for products formerly codenamed Bay Trail though; The Pentium™ and Celeron™ Processors have functionality the same as OpenCL. It is not directly supported, but it is not turned off either. For the Atom™ Processors though, there is support. The feature is not documented on any of the pages you linked for the Atom™ Processors... I will see about getting that fixed. Nice catch

Intel® Pentium™ & Celeron™ Processors with Intel® HD Graphics (formerly code named Bay Trail) are actually a completely different product for a completely different purpose. They have the same name, which I understand is really confusing (hence the reason we have to clarify it with the former codename), but it is actually a separate product (seriously, I apologize for them having the same name, really!). They are not actually older though, and were released around the same time as the 4th generation of Intel® Celerons™ and Pentiums™.

The reason I'm asking for specific settings to be switched to App controlled/Off is because all decisions made to changing the Intel® Graphics Control Panel need a justification for doing so. We can't just say "because it is being asked for", we need to know "why they want it changed that way". Sorry for the inconvenience.

Also, for the MadShaders* report, I will take a look at it.

@ewtaylo: Please clarify the following for me. Initially you stated; "this issue occurs when a full screen video program runs at a different setting than the desktop", followed by "Verify that WMC has the TV set to 1920x1080, 60Hz. This will match the desktop.." and that this will show the issue. Is it that you are experiencing the low memory warning when you are running at the same resolution/refresh rate as the desktop, or when WMC* has been configured to run at a different resolution/refresh rate? Additionally, are you only seeing this issue with WMC*, or is there another application that shows the same behavior that you can reference?

@ConfusedBiney: Can you attach a copy of your dxdiag (start -> run -> dxdiag -> Save All Information) as wellas your Intel® Graphics Report (ctrl+alt+f12 -> options -> information center -> Save). Additionally, please provide the make/model of your system (or motherboard if it is not an OEM system).

@TubEtubSockA: Can you provide the same reports that I asked ConfusedBiney for please? Also, can you verify what power setting your laptop is set to? If set to power saver or balanced, please try "high performance" and let me know if that resolves the issue or not.

@doomstone & Netflix* issue users; please standby for more information.

@felix.cirrus7: Please attach the same reports I asked ConfusedBiney for above. Usually the issue you're referring to (which we call the 'TDR' issue) occurs only on older hardware, and is resolved via newer drivers. However, we have not seen this on newer hardware. I'll take a look at your reports and see if I can't find something.

@240-185: Please attach the same reports I asked ConfusedBiney for up above.

Thanks all,

-Nic

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I get blank screens all the time ever sense going to 8.1. The screen just blanks (it doenst turn off) since I can move the mouse, but no errors or anything. Looks like I have to go back 8 unless someone has a solution?

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@nic

Thank you for your detailed reply.

Just to summarize my Q&A:

1) Have you managed to duplicate the image distortion problem happening with this VC-1 clip, when using DXVA native or copy-back in any Ivy/ Haswell GPU ?

http://www.sendspace.com/file/7o6usa Download Oldtimers_2880X1080p_Side-by-Side_2.wmv from Sendspace.com - send big files the easy way

I' ve tried MPC-HC and PotPlayer that have the best ffmpeg DXVA implementation and they have both image distortion problems.

If you know any other player (open source or commercial) that can decode it in DXVA mode without problems, please advice me so, after you validate it yourself of course!

2) About VPP settings there are two main reasons to toggle them "OFF" and "Application settings"

Performance degradation (about 50%) and image distortion (banding, colors etc), when the VPP settings are toggled "ON" and "Driver settings"

Please do some performance metrics and image quality tests (at least performance metrics are easier) to verify the above.

3) I wrote about Bay Trail-D that is older than my Pentium G3420, because it uses IvyBridge Intel HD graphics processor with only 4 EUs, when my Pentium uses Haswell GT1 GPU.

So, I see no reason that my HW, Haswell GPU has no official or "unofficial" InTru 3D support.

If you leave InTru 3D on, in your drivers, is there something in Haswell Pentium that is missing and can't support it ?

4) About Intel Clear Video HD, I insist that is supported because I have QuickSync DXVA acceleration decoding and advanced VPP functions like de-interlacing, image scaling, chroma scaling etc.

Is there any post-processing or decoding feature of Intel Clear Video HD described in this PDF

https://www-ssl.intel.com/content/www/us/en/architecture-and-technology/clear-video-hd/clear-video-h... Improve Video Quality with Intel® Clear Video HD Technology that Pentium G3000 series are missing ?

Waiting for your feedback regarding MadShaders.

Regards,

Nikos

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I have a brand new Intel NUC D54250WYK2 with a freshly installed Windows 8.1 Pro x64. All drivers + bios is updated on the Intel NUC D54250WYK2 ... but I also have 1 fps in Netflix

I'm puzzled that this has not been fixed yet - either by Intel or Netflix (whomever got the problem)!

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Community Manager
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Hi,

My reports are attached with this post.

Hope you like to read French.

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@nic-

The issue occurs when a full screen program runs at a different resolution or refresh rate than the desktop. It is the exact problem that Ray Krebbs reported that he fixed by going to driver 2884 (he runs HD 4000, 3rd generation graphics). Because I run HD 4600 graphics I am unable to run driver 2884. I can tell you that I have installed and tested every single windows 8 and 8.1 HD 4600 driver and that they all have this issue when run under windows 8.1

To answer your first question, the issue only occurs if the full screen program and the desktop resolutions/refresh rates do not match. In other words, if I have the desktop set to 1920x1080 60hz and I have WMC set to 1920x1080 60hz AND I never, EVER turn off the TV, then all is fine.

Back in post # 261, I detailed how to get this problem to show up. Set the desktop to 1920x1080 60hz. Set WMC full screen to 1920x1080 60hz. Leave WMC at the main menu. To get the resolutions to not match, simply turn off the TV <-- I guess I didn't mention in that post that turning off the power to a display causes Windows to switch the resolution to 1024x768. Don't ask me why they do this, people have been complaining about this behavior since windows 7.

Your second question: Additionally, are you only seeing this issue with WMC*, or is there another application that shows the same behavior that you can reference?

The 4770K i7 chip in question runs exactly three things: 1) Windows 8.1, 2) WMC, 3) XBMC. The exact same behavior is seen when full screen XBMC is running. If the resolutions/refresh match all is well. If the do not, then the low memory dialog will pop up.

Salient facts:

I am able to force the resolution mismatch by turning off the display.

When the same hardware setup was running Windows 8 this issue was not seen.

This only happens under Windows 8.1.

Under windows 8.1 every single HD 4600 driver ever released by intel shows the behavior I have detailed.

This problem is also being reported by gamers who play at full screen resolutions different from their desktop

This issue affects all 3rd and 4th generation HD graphics users. 3rd generation users can utilize driver 2875 or 2884 (and perhaps other non-8.1 drivers). 4th generation users have no alternative drivers to utilize.

I know for a fact that this issue affects HD graphics. It may also affect NVIDIA and AMD graphics as well.

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@nic

this memory leak has been in the two latest updates. Can you do something about this. I noticed this why playing several games for a while now. Maybe it is cause of the recent reports that intel drivers have compatibility to 40% of the games today because of the memory leak.

Please repair this in the upcoming updates. Looking forward to your driver update. Thanks

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I'm having the same problem as above, only when connected to an external monitor.

Please guys, fix this issue in your next update...

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I have an Asus X501A, Windows 8.1, 64-bit, Intel HD 4000. I'm getting the igdkmd64.sys BSOD.

When i try to update the new driver for the graphics, it tells me "Error: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer's manufacturer. Setup will exit.

When trying to manually install it using the Zip file, it tells me that it already has the current version installed so i don't know what i can do from here.

Here's the DxDiag.

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I cannot get a working driver for my HP 6570b with HD 4000 graphics card. I tried the 3345 driver from Intel. It installs but the video breaks up in to chunks and moves around the screen. It also distorts when navigating.

Every driver that I try does the same thing, the video breaks in to chunks and there are distortions.

The issue occurs docked or undocked, with or without an external monitor.

I am currently using the basic Microsoft driver which is extremely slow. However, it is clear.

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Hello to you all,

Just downloaded 10.18.10.3412 and install. No progress I'm still have no luck displaying picture to DVI.

 

Driver acts as all previous before this version.

 

Does Intel have some awareness about this problem?
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@Nic

Tryd the newer 15.33.14.64.3412 but green youtube problem stil exists, did not test the hibernation issue this time.

But now is se a windows error that i did see whit the 3345 (didnt look for it then at all)

event id: 4101:

Level Date and Time Source Event ID Task Category

Warning 25.02.2014 18:51:58 Display 4101 None Display driver igfx stopped responding and has successfully recovered.

allsow i see a yellow warning in the systray that display driver stoped working. se pic it ys win8 but im still running win7 64;)

Regards Kristian

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I'm not as hardcore as most of the people on this thread, so please excuse me if I'm not providing the right information. All I know is that my video card doesn't display for my two monitors. When I boot up, everything looks fine, I see Windows 8.1 trying to boot up fine, but after the Windows logo disappears, I get two blank screens (DVI + HDMI). If I use Safe Mode, both will appear fine. Help! I've tried quite a few things like uninstalling Intel Graphics HD 3000 from Device Manager (deleting drivers), BIOS settings, etc. I cannot get a consistent boot where both displays will show. "Sometimes" they'll appear...usually after I've removed the Intel drivers, but not consistently. 99% of the time, I just get blank screens.

Motherboard: ASUS P8H77-M

Video Card: ASUS R7 240 (I tried two other video cards too...and they behave the same way) - PCIe

I'm at a loss...I can't use a separate video card. So disappointed.

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