there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.
Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:
Here is a video demonstrating Display Setting Freeze:
Another video showing dGPU switch on a lot of simple tasks:
We have tried updating every software possible, but no luck.
The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
Alienware 13 R3
Alienware 17 R4
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
Lenovo P51 Xeon
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
Effected Windows Versions:
Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 126.96.36.19982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).
After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.
This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.
Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.
Thank you for reaching the Intel Communities.
I understand you would like to get this fixed on your system and we can certainly check on it to look for a possible solution.
In this case, some data would of great help to get this handled properly, please follow the instructions from the next post and then add it here as an answer.
Answers (N/A if not applicable)
Provide a detailed description of the issue
System freezes for a second when we right click on desktop or when we click on battery icon.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
MSI GS43VR 7RE
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Intel HD 630 + NVIDIA GTX 1060
Make and model of any Displays that are used to see the issue (see note2 below).LFP = Local Flat Panel (Laptop panel)
This problem is not present when there is simply an intel driver, it appears only when you install the nvidia. Maybe intel driver conflict with nvidia driver.
Sorry but I did not get the point of those videos you have posted.
There are no problem in the videos you have attached.
Our problem is:
You have Intel HD 630 + NVIDIA GTX 1060 laptop. You right click on desktop and the system freezes for a second. You click on battery icon, system freezes again. I saw no freeze and NVIDIA GPU in your videos...
But I really aprreciate Intel's approach to the topic. Al least you are trying to help unlike Microsoft.
This is a better video showing the problem: https://www.youtube.com/watch?v=txQZWfWFhlc Windows 10 and NVIDIA Optimus issue — Freezing/Stuttering UI - YouTube
Right click -> display settings -> mouse freeze
Click on Battery tray icon -> mouse freeze
Open a PowerPoint file -> start slide show -> mouse freeze
Plus too many others to list.
All the above are one to two second freezes or stutters.
So far the only workaround (not solution) for me has been https://github.com/jobeid/TrayPwrD3 TrayPwrD3. Still waiting for some permanent fix. I'm starting to think this is a hardware problem on all laptops with this architecture.
Thank you for the answer provided, coolrecep, let me check, I will continue to look for a system with hybrid graphics (Intel + dedicated graphics adapter) to perform the tests and proceed accordingly looking for a solution.
Thank you for your support. There are nearly 200 people who just clicked on "I have the same problem" on Microsoft forums: https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-... Intel + NVIDIA Laptop Freeze Problem - Microsoft Community https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/intel-nvidia-laptop-freeze-...
This is a widespread issue and we are waiting for a fix for more than 6 months.