dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[RBalt1]

No! It is not an 1709 issue! Every Windows 10 Build have this issue! I have tested 1607, 1703 and 1709 and all of them have this problem.

[JObei]

Yes. I confirm that coolrecep is correct. Had this problem for over a year now on all those builds.

[MBong1]

me too, not just Fall creators update problem , i had this problem even before creators update. BTW , still no news from Intel ?

[YLin35]

Hey Guys,

I am having a similar issue but it's not stuttering or lag by clicking somewhere, it's the HUGE BATTERY DRAIN when the dGPU is idle.

I have a 4720HQ+ GTX980, and this issue only appeared in 1709 (not in any previous updates).

Before the 1709 update, when dGPU is not in use, the battery discharge rate was around 15-20W under light use. When dGPU is on but idle (open an CAD program, etc), it should be 20-25W which makes sense because keeping the dGPU online consumes power.

After the 1709 update, when dGPU is off, the device was already consuming 30-35W, this is already intolerable for laptop. The funny thing is when dGPU is on, the discharge reduced to 20-25W.

For me the only way to get back to previous 15-20W consumption with iGPU is to DISABLE GPU IN THE DEVICE MANAGER. But you have to reconnect it anytime you open an dGPU required program.

So it seems that the system is constantly accessing dGPU resources and failing even it's not requested.

[RBalt1]

It could be related to this as a lot of users have noticed this issue with 1709. 1709 worsened the situation.

[ttomt]

+1

Dell 7510 (Early 2017)

- Xeon E3-1535M (Intel P530)

- NVidia Quadro M2000M

- 64GB ECC RAM

- 1TB NVMs

Fall Creators Update 1709 made things worse. periodic freezes everywhere.

MS, NVidia, Intel turn a 4000€ workstation into rubbish.

Downgraded to 1703... but this isn't a solution

Please Intel, i'm sure you can do better.

[RBalt1]

This is really bad! In Turkey, your device costs 12.000 bucks! Think about it! You pay 12.000 bucks on a device and have random freezes...

Please also post on this thread:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e

[RBalt1]

Any news intel?

[UBaru]

We are waiting a solution Intel.C'mon

[AEgit]

Hey Intel.

Let me say you something.

You cut off support from beautiful OS'es like windows 8.1, windows 7 for 7th and newer arcitectures.

And you gave support to only windows 10.

Which is world most horrible Os BY FAR. (and yes i'm counting vista too. except windows me which was chinise torture)

Actually i'm not sure if it is a "OS" afterall.

You pushed your customers from the cliff. To make us taste most painful death.

Our money bought us life-taking problems.

I hope your exclusive contract with microsoft made you really rich.

You will need it.

[CLore]

Same here!! Lenovo Y720 with HD 630 and GTX 1060. Fix please!!!

[THens2]

I understand Intel is in a bit of a crisis right now, but I hope this doesn't put this further on the back burner. This really needs to be fixed.

[TNowa4]

Meanwhile Intel released new drivers (4901). Can someone confirm if they fixed the problem already or do we have to wait a bit longer for a proper drivers?

[RBalt1]

I'll give it a try but since this is OS related, we have to wait for a Microsoft update.

[MBong1]

no, nothing changed with this update

[RBalt1]

We need an update Intel.

[ppand6]

2.000$ for a laptop and it stutters.

With all the shtstorm intel is inright now, i am not hopeful that this will ever be fixed.

I just hope that AMD steps up this year so we can finally get rid of this idiot monopoly.

[NPiro]

any changes and updates on this matter? are any fixes on the way?

[RBalt1]

Come on Intel! I am getting frustrated! Come up and tell us that "this is a problem caused by morons at our software partner Micro$hit".

[PChan42]

I personally dont believe that this issue will be fixed. The only acceptable solution for me was to use windows 8.1 although then some tricks are needed to install intel and some other drivers.

It doesnt makes any sense that this issue is there since months, for me this means they wont fix it....

[ADear]

Come on intel!!! Everyone's waiting for you... NVidia Geforce they just did their update tonight Geforce drivers updated to 390.65 so now it's your turn...