Hi,
there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.
Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:
- Left click on battery-icon in task-bar
- Opening Chrome-browser
- Opening Windows Image Viewer (app + classic Foto viewer)
- Opening system control panel
- Provocation any animation on task bar (e.g. thumbnail-preview, ...)
- Loading a new tab in Firefox
Here is a video demonstrating Display Setting Freeze:
https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAY
Another video showing dGPU switch on a lot of simple tasks:
https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlc
Another one:
https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlc
We have tried updating every software possible, but no luck.
- Intel driver
- NVIDIA driver
- Chipset driver
- BIOS
- Firmware
The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.
Reported Models:
Acer VN7-793G
Acer Nitro 5 (AN515-51-536M)
Acer Nitro 5, i5 7300HQ, GTX1050 Ti
Acer Predator Helios 300 (PH317-51)
ASUS N580VD
Asus GL503VD
Asus GL503
Alienware 13 R3
Alienware 17 R4
Dell 7567
- Dell XPS L521x
Dell Inspiron 15 Gaming 7577
Dell 7510 (Early 2017)
Gigabyte Aero15W
GIGABYTE P37XV6
Gigabyte P35 v6
Gigabyte Aero 15
HP Omen 15
HP Omen HD630 + GTX1050
HP Pavilion
Lenovo Y720
Lenovo Y520
- Lenovo W530
Lenovo P51 Xeon
- MSI GE63VR 7RF Raider 4K
MSI GS60 2PE
MSI GS43VR 7RE
MSI GS63VR 4K
MSI GS73VR 7RG Stealth Pro
MSI GS73VR 7RF
MSI GP62MVR 7RF
MSI GE72MVR 7RG
MSI GE73VR 7RE
MSI GE73VR 7RF
MSI GP72MVR
MSI GX63VR
Monster ABRA A7 V7.2 (Clevo)
Razer Blade 14
Razer Blade 14 2017
Razer Blade 2017
Samsung Odyssey i7 7700 + GTX 1050
- XMG A517-dnj
XMG P507
Non-Effected Models:
- MSI PL62 7RC
Effected Windows Versions:
- W...
Hello folks,
Thank you for your patience while we investigated this further. I understand the frustrations caused by this issue and apologize for the inconvenience it may be bringing you. By now, most of you have installed our latest graphics driver (https://downloadcenter.intel.com/download/27650 15.65.5.4982) and seen the right-click desktop issue resolved (and some other right-click stutters as well).
After implementing the code change, we noticed there were some remaining right-click stutters happening in various areas of the OS experience and that's what we've been investigating until now; we wanted to be very clear if we were still contributing to them. We've now concluded that we are not, we're only in the stack 1 millisecond which is acceptable and the remaining time is from other parties and the three others in the stack, to the best of my knowledge are aware, investigating, and treating this with high priority.
This concludes Intel's investigation so I'm now considering this thread closed, though Intel will remain in communication with the other parties to assist in any way we can should they desire.
Special thanks to coolrecep for reporting this and all the others helping with config details and testing so we could improve our drivers as quickly as possible. We value all of your contributions.
.:Bryce:.
連結已複製
Hey Guys,
I am having a similar issue but it's not stuttering or lag by clicking somewhere, it's the HUGE BATTERY DRAIN when the dGPU is idle.
I have a 4720HQ+ GTX980, and this issue only appeared in 1709 (not in any previous updates).
Before the 1709 update, when dGPU is not in use, the battery discharge rate was around 15-20W under light use. When dGPU is on but idle (open an CAD program, etc), it should be 20-25W which makes sense because keeping the dGPU online consumes power.
After the 1709 update, when dGPU is off, the device was already consuming 30-35W, this is already intolerable for laptop. The funny thing is when dGPU is on, the discharge reduced to 20-25W.
For me the only way to get back to previous 15-20W consumption with iGPU is to DISABLE GPU IN THE DEVICE MANAGER. But you have to reconnect it anytime you open an dGPU required program.
So it seems that the system is constantly accessing dGPU resources and failing even it's not requested.
+1
Dell 7510 (Early 2017)
- Xeon E3-1535M (Intel P530)
- NVidia Quadro M2000M
- 64GB ECC RAM
- 1TB NVMs
Fall Creators Update 1709 made things worse. periodic freezes everywhere.
MS, NVidia, Intel turn a 4000€ workstation into rubbish.
Downgraded to 1703... but this isn't a solution
Please Intel, i'm sure you can do better.
This is really bad! In Turkey, your device costs 12.000 bucks! Think about it! You pay 12.000 bucks on a device and have random freezes...
Please also post on this thread:
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/mobile-gtx-1060-freeze-problem/93e7004a-62b1-4211-8e37-4c136608865e
Hey Intel.
Let me say you something.
You cut off support from beautiful OS'es like windows 8.1, windows 7 for 7th and newer arcitectures.
And you gave support to only windows 10.
Which is world most horrible Os BY FAR. (and yes i'm counting vista too. except windows me which was chinise torture)
Actually i'm not sure if it is a "OS" afterall.
You pushed your customers from the cliff. To make us taste most painful death.
Our money bought us life-taking problems.
I hope your exclusive contract with microsoft made you really rich.
You will need it.
2.000$ for a laptop and it stutters.
With all the shtstorm intel is inright now, i am not hopeful that this will ever be fixed.
I just hope that AMD steps up this year so we can finally get rid of this idiot monopoly.
I personally dont believe that this issue will be fixed. The only acceptable solution for me was to use windows 8.1 although then some tricks are needed to install intel and some other drivers.
It doesnt makes any sense that this issue is there since months, for me this means they wont fix it....
