dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[GPösc]

I tried much of several driver combination and updatet Windows to the latest build. Nothing changed the problem. The only solution for now is to let the dGPU in idle with this little programm: TrayPwr3D. Then it runs all very smooth. I hope they will fix this, in the next Update.

[A_]

https://youtu.be/WriHktfrKJo Windows 10 1703 (Build 15063.0) intel+nvidia laptop no frezes - YouTube

sure. 1703 is no lags if you will disable updates. i am on this now and its best solution to wait patch.

[MAl_R]

Last night I connected my laptop to an external monitor using an HDMI cable and the stuttering stopped. Some apps like Nvidia share were using the dGpu but what's weird is that after I disconnected it and made sure that nothing is using the dGpu ,the stuttering didn't come back... Until I restarted my laptop that is.

Anyone has any idea why?

Laptop is Acer Predator Helios 300

[GPösc]

I can confirm this, i tried it with a second monitor on my Acer too and disconected, and yes the stuttering is gone. After a new Start it is back! This is annouying!

[PChan42]

i can also confirm this with the hdmi cable, i noticed this before a couple of months.

[DMorr3]

So many members in this thread have been complaining about microstutters, or freezes that last less than a second. Is anyone also experiencing complete computer crashes?

Specifically; I am on a Dell Inspiron 15 Gaming (7577 with 1060 Max-Q and 7300HQ), and I experience these same microstutters, but I am also experiencing crashing.

What happens: after 10-15 minutes of normal browsing, I experience graphic artifacts (including image ghosting, static lines, etc), while it simultaneously freezes. Then, after a few seconds, it crashes to a completely black screen. This does not happen if I disable one of the GPUs, or provide the other fixes members have also suggested.

[ДФедо1]

Hm, not crashes...but..

"after 10-15 minutes of normal browsing, I experience graphic artifacts (including image ghosting, static lines, etc), while it simultaneously freezes. "

Well, sometimes from 10sec - to 1 min,,"graphic artifacts". + "it simultaneously freezes". Only a few "Esc"'s helps...but no a crashes...or black screen or bsod. If i'm not mistake, it was before dGPU idle programm.

[MAl_R]

This is just me guessing, but wouldn't a workaround revolving around the HDMI thing be better than the 2 we have now in terms of power saving ?

I'm currently using bye Optimus and battery life is severly reduced when I disable the dGpu.

I don't code btw so I can't do it myself. Don't even know if it can actually be done .

[FSapi]

Yep, turns out disabling the GPU keeps keeps it still on which was also surprising to me at the time. So when on battery it's best to leave it enabled and have Optimus freeze Windows every so often

[DFeli3]

I have decided to create an account here because of the same problem. I made a video with the open task manager and the simple right click activates the GPU. Is this the cause of the problem?

https://youtu.be/GjJkhDeDBQk https://youtu.be/GjJkhDeDBQk

[A_]

yes it is.

[qCAN]

Hello, I have MSI GE73VR 7RF , and i have this problem too... Its so sad that buying +2000USD laptop and getting a problem like this. PLEASE FIX !

[FSchö]

Having the same problem on Dell Inspiron gaming 15 7577 with i5 and 1060 max Q graphics. Just to let you know, we're looking forward to that update. Fingers crossed it's going to work.

[MKuts]

Experiencing the same problem with GIGABYTE P37XV6 .

[DLee45]

Same problem to me! Alienware 17 R4! Please fix this lag!

[A_]

install windows 1703 and disable updates. install all drivers from dell website. you will get almost 98% no lags.

tested in my alienware 17 r4

[SUrso]

Same problem to me, I have DELL inspiron 15 7577 intel 630+ 1060 with max-Q. Please fix this freeze.

[GPösc]

Seems to be a global Problem that concerns the most Notebooks having similar configurations. This seems to be also similar to the microstutters of SLI Systems. Intel is there a chance to get a Hotfix for this? Or are all software developers busy with microcoding CPU´s for Spectre?

[ALush1]

Here to monitor, having the same issue - unable to switch to dGPU and experiencing stutters in context menus

[GSain]

Dear Intel Team,

Requesting you to please prioritise the Issue and assign a resource to look into this and resolve it once and for all.

Please do revert, when can we expect a reply with solution instead of workaround for this issue.

[llala1]

I cant understand thoses problems at the biggest computer chip producer on this planet are happen such a long time ...

I got a Y720 with the HD630 and a GTX 1060 and the same issue ... i sent my notebook back to the distributor because its annoying to work with such crapy hardware.

Im done with intel ... AMD got they stuff much more better to be done