dGPU Switch and Freeze Problem

[RBalt1]

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:

https://www.youtube.com/watch?v=b7K1SpCQgAY https://www.youtube.com/watch?v=b7K1SpCQgAYAnother video showing dGPU switch on a lot of simple tasks:https://www.youtube.com/watch?v=-euiZmHZwlc https://www.youtube.com/watch?v=-euiZmHZwlcAnother one:https://www.youtube.com/watch?v=txQZWfWFhlc https://www.youtube.com/watch?v=txQZWfWFhlcWe have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?There is a also a workaround: configuring https://github.com/jobeid/TrayPwrD3 TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!So, manufacturers have to come up with a fix.Thank you.

Reported Models:

• Acer VN7-793G

• Acer Nitro 5 (AN515-51-536M)

• Acer Nitro 5, i5 7300HQ, GTX1050 Ti

• Acer Predator Helios 300 (PH317-51)

• ASUS N580VD

• Asus GL503VD

• Asus GL503

• Alienware 13 R3

• Alienware 17 R4

• Dell 7567

• Dell XPS L521x

• Dell Inspiron 15 Gaming 7577

• Dell 7510 (Early 2017)

• Gigabyte Aero15W

• GIGABYTE P37XV6

• Gigabyte P35 v6

• Gigabyte Aero 15

• HP Omen 15

• HP Omen HD630 + GTX1050

• HP Pavilion

• Lenovo Y720

• Lenovo Y520

• Lenovo W530

• Lenovo P51 Xeon

• MSI GE63VR 7RF Raider 4K

• MSI GS60 2PE

• MSI GS43VR 7RE

• MSI GS63VR 4K

• MSI GS73VR 7RG Stealth Pro

• MSI GS73VR 7RF

• MSI GP62MVR 7RF

• MSI GE72MVR 7RG

• MSI GE73VR 7RE

• MSI GE73VR 7RF

• MSI GP72MVR

• MSI GX63VR

• Monster ABRA A7 V7.2 (Clevo)

• Razer Blade 14

• Razer Blade 14 2017

• Razer Blade 2017

• Samsung Odyssey i7 7700 + GTX 1050

• XMG A517-dnj

• XMG P507

Non-Effected Models:

• MSI PL62 7RC

Effected Windows Versions:

• W...

[HOmar]

All people around here complaining mostly have newer models. I can imagine their suffer, it must be frustrating.

But I'm here with an old, 6 years old laptop having all the issues starting from 1703 except the right click one (don't remember whether I tweaked).

Toshiba P-755 (Motherboard TOSHIBA PEQAA)

Intel Core i7 2630QM @ 2.00GHz

Intel HD Graphics 3000

NVIDIA GeForce GT 540M

Also, I can confirm that one of my friend have the same issue with his Lenovo laptop, Intel Core i7 3610QM + Intel HD Graphics 4000 and NVIDIA GeForce GT 630M.

Well, I'mafraid this is bigger than we thought.

And Recep, I agree with you. The same damn stuttering even with very old hardware makes me think that this is a fault that should be fixed by Microsoft.

[AlHill]

Hemef,

Your processor and Intel graphics are not supported on Windows 10, so your issue is not relevant here.

Doc

[HOmar]

Al, I'm not looking for support in fact. I was trying to address the scale of the problem, without blaming you. Even if I needed, I can live without your support Thank you.

[AlHill]

My point is that any performance issues you are experiencing, with unsupported processors and intel graphics, are not relevant to this thread and not part of the issue being discussed.

If you do not like the performance of your unsupported hardware, upgrade to something current, then join in the discussion.

Doc

[CDion1]

SO, has anyone checked the new insider preview build? Im very interested if it has the fix? I highly doubt it, but..

[smoha251]

I guess getting a ryzen laptop is waaaay better than intel.these guys dont even care;i mean intel support was so rude.I am not expecting any fix from these people

[RBalt1]

There is no 14" Ryzen laptop...

MenTallisT I'm installing it right now. And I'm 100% sure that it won't fix it...

[YKuşc]

I'm hopefully waiting your report. I hope it fixes.

[VGonc]

I'm going to install 1703 on my laptop, will come with info if it worked or not.

Could you add my laptop to the list please? MSI GE63VR 7RF Raider 4K

And this video with problem as well?

I had MSI GS63VR 7RF Stealth Pro sent it three times to service but no changes, my current laptop received yesterday from service - still have the problem.

I think AMD will get rich when they'll come with Ryzen mobile.

Many thanks.

[VGonc]

Found three versions of 1703 - March update, June update and July update. Will start installing from March update.

[akeko]

this is Windows 1703 March Update.

[VGonc]

I've installed Windows 10 1703 March update. It didn't work for me.

Don't know who is responsible in this Epic Fail but they have an attitude like there's no problem at all, like that's only our imagination. They only point to each other and don't try to sort this out, but we still have the problem and everyday more and more people encounter this. More time they ignore the problem the bigger it will grow and someone will get into biiig trouble.

[akeko]

i dont believe people have right click lag on Windows 10 1703 March update. Can some one record it?

[RBalt1]

Exact build number please?

[VGonc]

Windows 10 x64 10.0.15063.0, Version 1703, Updated March 2017.

[RBalt1]

OK. I'll give it a try on one of the test laptops and gladly tell you how it does not fix the issue with a video proof. And hopefully put an end to this debate

[ppand6]

I can say that as of March 13, 2018—KB4088776 update, the problem still hasn't been fixed. I can also say that i just dual boot linux now and go to windows when i want to game which is not really often.

[akeko]

and after you i will make video how this build works on my laptop.

1709 have a so much lags for me but on 1703 and same drivers, have almost no lags. Only UAC screen regular lag (fix turn off UAC) and once on battery icon, its happen once after reboot and never again, only if i do reboot i will get ONCE lag on battery icon and then all smoth.

And anyway Windows allways trying get updates to 1709, so i did many steps to block it.

[VGonc]

Have no idea why I should lie? I'll install it again and make a video proof. Maybe was something wrong with my Windows ISO, can someone provide the link to the "working build" of Windows?

[akeko]

check pm

[VGonc]

Thanks for the link. I found this page earlier but wasn't able to download because I couldn't reach download buttons. Now I used TAB key and got them. Will it work or not but I'll come with a video proof after.