Intel ARC A770 - games crashing

[Zailenser]

Hi,

Not happy with my new graphic card from Intel. I hoped this would be an upgrade from my Geforce GTX 970. It should be right.

So far Call of duty warzone 2.0 crashes, Hitman 3 crashes.

Only game that can run is World of warcraft.

Arc control says the Resizeble BAR is not active, but it is in the BIOS. Says that after last driver update.

My hardware is:

ASUS Rog Strix B450-F Gaming
AMD Ryzen 5 3600X

16 GB RAM

I'm also in contact with Acvitivsion about COD Warzone 2.0, but have not find the cause yet.

[michaelsmithvegas]

Hello,

I am also experiencing the same issue with an intel A750.

I am working with Luis A. of customer phone support and am getting great support, I do appreciate that, however I as well have done a DDU uninstall in safe mode, have latest new drivers gfx_win_101.4644.exe with the required windowsdesktop-runtime-7.0.10-win-x64.exe installed.

I have the latest bios installed version 1801 on a asus rog strix z590-a gaming Wi-Fi with an intel i7-11700 cpu. My power supply is a Corsair RM750.

I do not experience this with an nvidia based card.

I have attempted using hdmi and display port on a Samsung C49HG9x (Samsung Oddsey Ultrawide 49) at both 120hz and 144hz.

I am getting multiple crashes in both windows using google chrome and other standard windows 2D usage.

I also get complete system stops, sometimes blue screen but 99% of the time just system halts where nothing responds, please see the videos on page three (3) of this topic.

This is not just call of duty, it is random usage anywhere within the computer.

Attempting everything in my power to resolve this.

Thank you much

[michaelsmithvegas]

videos:
https://drive.google.com/file/d/1CFjskes3Qy6cDPkVCfIxEwbQVVozLtVm/view?usp=sharing
https://drive.google.com/file/d/1WEa9huGXcKwN1C42OzAqOZH_QJIgi_hn/view?usp=sharing

card proof:
https://drive.google.com/file/d/1kUMgLACVsYipcpaQKzQ4cQoiLLJ4JmTE/view?usp=sharing

[michaelsmithvegas]

Will be trying to provide a complete system dump, when next occurrence happens.

[michaelsmithvegas]

This system just had another hard lock up simply trying to login to windows 11 pro n for workstations.

The Operating System has been reloaded several times.

See the video attached, same issue as call of duty locking up.

This is rendering my system completely useless even for 2D productivity. 

Now I am beginning to become extremely frustrated as well, I have spent countless hours trying to diagnose and fix this issue.

I can't create a system.dmp as requested by the intel customer service rep.

Under Advanced System Properties under system failure, it is set to generate a complete memory dump.

To the location; %SystemRoot%\MEMORY.DMP

The system never has the ability to generate a dump after it hard locks.

I just received this message in event viewer:

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

When attempting to login to windows.

Event Viewer is the only thing outputting information;

The previous system shutdown at 12:48:05 PM on ‎8/‎22/‎2023 was unexpected.

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Crash dump initialization failed!

Dump file creation failed due to error during dump creation.

The previous system shutdown at 2:12:47 AM on ‎8/‎17/‎2023 was unexpected.

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

RAW DATA:

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+ System

- Provider

[ Name] Microsoft-Windows-WHEA-Logger
[ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 1

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2023-08-23T21:39:25.3231957Z

EventRecordID 60341

- Correlation

[ ActivityID] {fcfa5547-a3f3-4a07-95a0-906f778e11e5}

- Execution

[ ProcessID] 3768
[ ThreadID] 4332

Channel System

Computer KITCHEN

- Security

[ UserID] S-1-5-19

- EventData

Length 7608
RawData 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