Skate. Crashing URGENT

[FlamePaladin]

The new Skate. by EA crashes my entire computer like the BF6 beta crashed, both my monitors freeze but i can still hear audio, i have insider access and the previous  Closed Playtest didn't do this but the new version does and I'm pretty sure its a driver issue. the game runs great when i can play but it will just randomly crash. it will crash either at the configuring screen or 5 minutes into playing or 2 hrs into playing, just randomly. its super annoying. other arc users are having same issue on EA forums.

[FlamePaladin]

Actually i just tried to play the game and it crashed at the configuring screen and both monitors froze again but then they got unstuck and I got this error message.

[Mike_Intel]

Hello FlamePaladin,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. What is the model of the Graphics controller?
2. What is your game launcher?
3. Let me check, are you using the official released game or is it a demo?
4. Can you share the screenshot of the Graphics settings of the game.
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[FlamePaladin]

1. Phantom Gaming Arc A770 8GB OC Edition (did you mean model number?)

2. EA Launcher

3. it is official insider access release. The File named Skate.png has a picture of my EA Launcher, I Launch the game using the the picture with skaters called Skate.tm not Skate CPT. 

5. I have tried uninstalling graphics driver using DDU and reinstalling, new windows update which downgraded my driver to the one that is shown in screenshot then I used DDU again then i always use the Intel Driver and Support Assistant to reinstall my drivers/update them. i have lowered the graphics to lowest possible/ I used FSR instead of XESS, I tried Native rendering instead of both of those. I tried all combination of settings always with depth of field and Motion Blur turned off ( I hate both of those settings, i always turn off).  I closed everything in the background as well as left everything open several times and it doesn't make a difference. According to the fps counter by the Xbox game bar i am getting anywhere between 110 to 180 fps depending on area and how busy it was, and according to HW monitor the game wasn't using more than 7gb vram total running everything and card doesn't go over 61 degrees Celsius.

[FlamePaladin]

I turned on Compatibility Mode to Windows 8 and I ran the Game as Admin. I was able to play the game fora bout 2 hrs smoothly and then  i just got this crash, didnt fully crash my pc but i got this new error. 

[Mike_Intel]

Hello FlamePaladin,

Thank you for the update.

Upon checking, the game is not yet officially released so we may wait for its release before I can perform a simulation in the lab.

While waiting, please help generate the dump files, kindly refer to the link below and scroll down to Crashing/freezing issues/BSOD: and follow the steps to generate the dump files:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician