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NUC8I7HVK FPS/GPU Usage drops at regular intervals. How do I fix this?


I purchased the nuc a few weeks ago, and I noticed when playing a game it jitters rather annoyingly every 4 seconds or so. I decided to run a controlled benchmark to see if I could notice anything.

Here are my results of the benchmark:

I ran Unigine Heaven and just stared at a wall so it wouldn't disrupt my FPS. As you can see, every 4 seconds or so, like clockwork my FPS would drop then recover. As you can also see, my GPU Usage would also drop to zero. I have the most updated drivers, I've deleted them and re-installed them, I have no idea what else to do. Does anyone have any ideas here?

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3 Replies

Hello Talisman2208,



Thank you for joining the Intel Community Support.



Please provide the following information to do further research about this issue.



Run the Intel® System Support Utility. Follow the steps below:



1.Download the Intel® System Support Utility and save the application to your system.


2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.


3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.


4. Attach the report to this thread.



Wanner G.

I don't want to make any assumptions but it looks like you are running MSI Afterburner to monitor your frames and temps.

Can you take a follow-up screenshot that shows the following: GPU Memory usage, GPU clock speeds

I attempted to recreate your situation and was unable at the time to do so.


Hello Talisman2208,



I am writing to follow up on your inquiry.



Please let us know if you need any further help.



Wanner G.