Error when programming Agilex

[gquinet]

Hello everybody,
I’m am trying to program an Agilex™ F-Series board with my design in Quartus 21.3, but i get the following error:
Error (18950): Device has stopped receiving configuration data
Error (18948): Error message received from device: External hardware access error. (Subcode 0x0032, Info 0x00800008, Location 0x00001800)
Error (22248): Detected a PMBUS error during configuration. Potential errors: VID setting is incorrect in the Intel Quartus Prime project. The target device fails to communicate to a smart regulator or PMBUS master on a board.
Error (209012): Operation failed
Info (209061): Ended Programmer operation at Wed Jan 5 10:18:29 2022
Error: Quartus Prime Programmer was unsuccessful. 4 errors, 0 warnings
Error: Peak virtual memory: 3302 megabytes
Error: Processing ended: Wed Jan 5 10:18:29 2022
Error: Elapsed time: 00:01:09
Error: System process ID: 29607

Apparently i need to change the VID setting but i don’t know what to do.

Thanks in advance for your help!

[YuanLi_S_Intel]

Yes, you need to set the VID setting appropriately.

You may find the user guide at link below:

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/hb/agilex/ug-ag-pwr.pdf#page=47

[gquinet]

Thank you for your reply, 

I verified the VID setting but it seems to be correct.

This message appears also when i try to program the Agilex GHRD .sof file.

Is there another way to correct this error?

[YuanLi_S_Intel]

VID setting should be the root cause for this. Can i check with you that you are using this development kit?

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/f-series.html?wapkw=DEV%20KIT%20DKDEVAGI0I027RES%2C%20Intel%20Agilex%20I-series%20FPGA%20Dev%20Kit

[gquinet]

Thank you for your response, 

I am using this development kit more precisely:

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/f-series-transceiver.html

Here are my VID settings:

 

[YuanLi_S_Intel]

Can you try the following VID setting for Agilex F-Series Development Kit?

set_global_assignment -name VID_OPERATION_MODE "PMBUS MASTER"

set_global_assignment -name USE_PWRMGT_SCL SDM_IO0

set_global_assignment -name USE_PWRMGT_SDA SDM_IO12

set_global_assignment -name USE_CONF_DONE SDM_IO16

set_global_assignment -name PWRMGT_BUS_SPEED_MODE "400 KHZ"

set_global_assignment -name PWRMGT_SLAVE_DEVICE_TYPE OTHER

set_global_assignment -name PWRMGT_SLAVE_DEVICE0_ADDRESS 42

set_global_assignment -name PWRMGT_SLAVE_DEVICE1_ADDRESS 43

set_global_assignment -name PWRMGT_SLAVE_DEVICE2_ADDRESS 44

set_global_assignment -name PWRMGT_SLAVE_DEVICE3_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE4_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE5_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE6_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE7_ADDRESS 00

set_global_assignment -name PWRMGT_TRANSLATED_VOLTAGE_VALUE_UNIT VOLTS

set_global_assignment -name PWRMGT_VOLTAGE_OUTPUT_FORMAT "AUTO DISCOVERY"

set_global_assignment -name PWRMGT_PAGE_COMMAND_ENABLE ON

[gquinet]

Thank you for your suggestion, but i already have these settings for my project

[YuanLi_S_Intel]

Is the setting works for you? i have tested the setting, no issue on my agilex f-series development kit. If still got issue on your side, you might need to test with simple design.

[gquinet]

It's still not working for me, could you tell me your board switches configuration ?

[YuanLi_S_Intel]

everything is in default position

[YuanLi_S_Intel]

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[zhenyu1]

hi, YuanLi_S_Intel  I met the same issue when i program Agilex-F serial card. I'm intel employee. how can i contact you ? my email is zhenyu1.liu@intel.com