Error when programming Agilex

[gquinet]

Hello everybody,
I’m am trying to program an Agilex™ F-Series board with my design in Quartus 21.3, but i get the following error:
Error (18950): Device has stopped receiving configuration data
Error (18948): Error message received from device: External hardware access error. (Subcode 0x0032, Info 0x00800008, Location 0x00001800)
Error (22248): Detected a PMBUS error during configuration. Potential errors: VID setting is incorrect in the Intel Quartus Prime project. The target device fails to communicate to a smart regulator or PMBUS master on a board.
Error (209012): Operation failed
Info (209061): Ended Programmer operation at Wed Jan 5 10:18:29 2022
Error: Quartus Prime Programmer was unsuccessful. 4 errors, 0 warnings
Error: Peak virtual memory: 3302 megabytes
Error: Processing ended: Wed Jan 5 10:18:29 2022
Error: Elapsed time: 00:01:09
Error: System process ID: 29607

Apparently i need to change the VID setting but i don’t know what to do.

Thanks in advance for your help!

[YuanLi_S_Intel]

Yes, you need to set the VID setting appropriately.

You may find the user guide at link below:

https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/hb/agilex/ug-ag-pwr.pdf#page=47

[gquinet]

Thank you for your reply, 

I verified the VID setting but it seems to be correct.

This message appears also when i try to program the Agilex GHRD .sof file.

Is there another way to correct this error?

[YuanLi_S_Intel]

VID setting should be the root cause for this. Can i check with you that you are using this development kit?

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/f-series.html?wapkw=DEV%20KIT%20DKDEVAGI0I027RES%2C%20Intel%20Agilex%20I-series%20FPGA%20Dev%20Kit

[gquinet]

Thank you for your response, 

I am using this development kit more precisely:

https://www.intel.com/content/www/us/en/products/details/fpga/development-kits/agilex/f-series-transceiver.html

Here are my VID settings:

 

[YuanLi_S_Intel]

Can you try the following VID setting for Agilex F-Series Development Kit?

set_global_assignment -name VID_OPERATION_MODE "PMBUS MASTER"

set_global_assignment -name USE_PWRMGT_SCL SDM_IO0

set_global_assignment -name USE_PWRMGT_SDA SDM_IO12

set_global_assignment -name USE_CONF_DONE SDM_IO16

set_global_assignment -name PWRMGT_BUS_SPEED_MODE "400 KHZ"

set_global_assignment -name PWRMGT_SLAVE_DEVICE_TYPE OTHER

set_global_assignment -name PWRMGT_SLAVE_DEVICE0_ADDRESS 42

set_global_assignment -name PWRMGT_SLAVE_DEVICE1_ADDRESS 43

set_global_assignment -name PWRMGT_SLAVE_DEVICE2_ADDRESS 44

set_global_assignment -name PWRMGT_SLAVE_DEVICE3_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE4_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE5_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE6_ADDRESS 00

set_global_assignment -name PWRMGT_SLAVE_DEVICE7_ADDRESS 00

set_global_assignment -name PWRMGT_TRANSLATED_VOLTAGE_VALUE_UNIT VOLTS

set_global_assignment -name PWRMGT_VOLTAGE_OUTPUT_FORMAT "AUTO DISCOVERY"

set_global_assignment -name PWRMGT_PAGE_COMMAND_ENABLE ON

[gquinet]

Thank you for your suggestion, but i already have these settings for my project

[YuanLi_S_Intel]

Is the setting works for you? i have tested the setting, no issue on my agilex f-series development kit. If still got issue on your side, you might need to test with simple design.

[gquinet]

It's still not working for me, could you tell me your board switches configuration ?

[YuanLi_S_Intel]

everything is in default position

[YuanLi_S_Intel]

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[zhenyu1]

hi, YuanLi_S_Intel  I met the same issue when i program Agilex-F serial card. I'm intel employee. how can i contact you ? my email is zhenyu1.liu@intel.com

[roeekalinsky]

I also ran into this same issue recently with an Agilex 7 F-series dev kit (p/n DK-DEV-AGF014EA).  Turned out that the problem was that the following assignment was needed:

set_global_assignment -name PWRMGT_SLAVE_DEVICE_TYPE ED8401

Note that a different value for this assignment, "OTHER" as opposed to "ED8401", was mentioned above in this thread.  That appears to be incorrect, or at least incorrect for the current version of the dev kit.  There appear to be some ambiguities and inconsistencies in the documentation about, part number, version, and serial numbering schemes.

The current version of the package of supporting files for the dev kit does provide documentation and example designs that include the VID settings, though again, not quite as clearly nor consistently as one would hope:

https://cdrdv2.intel.com/v1/dl/getContent/736492

[shivajim]

Hello,

It seems I have a similar problem, sdm looks stucking while accessing dcdc+power management chip with slave address 0x47 while re-programming sof, i saw in devkit schematics ltc3888 is configured with slave address 0x47.  The kit user guide asking to set the pwrmgt parameters (0x47, slave deivce type - others etc). i've tried setting other devices even but no luck. I able to program *.sof for the first time after a power cycle, then same *.sof re-programming fails with the following error. To program sof again I have to powercycle!

Error(18948): Error message received from device: External hardware access error. (Subcode 0xC80E, Info 0x00000047, Location 0x00001800)

it looks due to some reason smbus hung in an unrecoverable state after first time sof program, not allowing sdm to access again? needs to be powercycled.. please help how to fix this!

devkit:

DK-DEV-AGI027RBES

Thanks,

Shivaji M