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17268 Discussions

Why is Q Prime installation stalling?

sdmadman
Beginner
‎02-20-2019 07:00 PM
2,633 Views

Trying to install Quartus Prime on a Windows 10 laptop. Downloaded install files directly because Akamai downloader failed. I have to get an admin to grant installation permission. When I start the Setup exe file (run as administator), it takes several minutes for the admin permission pop-up (Avecto). After IT guy puts in password, granting permission, no installer windows occur, even after waiting overnight! And yet, the installer is taking up 30+% of CPU. What's interfering with the installation?

 

Cheers!

MADman

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11 Replies
KhaiChein_Y_Intel
Employee
‎02-21-2019 05:30 AM
1,904 Views

Hi sdmadman,

 

Can you disable all the software running behind and antivirus before installation?

 

Thanks

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KhaiChein_Y_Intel
Employee
‎02-25-2019 08:06 AM
1,904 Views
Hi, May I know if you have any updates? Thanks
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sdmadman
Beginner
‎02-25-2019 05:58 PM
1,904 Views

​No update so far. I can't disable McAfee anti-virus (blocked by system policies). It does look like anti-virus is slowing or maybe stopping installation.

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KhaiChein_Y_Intel
Employee
‎02-26-2019 08:51 AM
1,904 Views
Hi, Can you request to disable the anti virus? Thanks.
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sdmadman
Beginner
‎02-26-2019 09:36 PM
1,904 Views

I can't disable anti-virus, and neither can my local admin. He's looking into the possibility of running the installation from inside Avecto.

I'd like to point out that installing Mentor Expedition was trouble-free, in spite of the anti-virus SW running, so it's possible to install applications if the installer behaves less like a virus. FWIW, the AV is McAfee, Data Exchange 4.1, Agent 5.5, Endpoint 10.6

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KhaiChein_Y_Intel
Employee
‎03-11-2019 10:35 AM
1,904 Views
Hi, Any updates? Thanks.
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sdmadman
Beginner
‎03-11-2019 07:11 PM
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No update. IT can't disable McAfee and doesn't know how to get around this.

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KhaiChein_Y_Intel
Employee
‎03-19-2019 06:23 AM
1,904 Views

Hi,

 

Can you add the software in the exclusion list?

 

Thanks

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KhaiChein_Y_Intel
Employee
‎03-28-2019 08:13 AM
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Hi, Any updates? Thanks.
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sdmadman
Beginner
‎03-28-2019 04:51 PM
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​Finally installed successfully after someone else logged into LT - without disabling anti-virus. Something about my first unsuccessful attempt blocked subsequent attempts. Registry, maybe?

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KhaiChein_Y_Intel
Employee
‎04-01-2019 06:19 AM
1,904 Views
Glad to hear that the installation is successful
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