How to auto detect a second monitor

[EGrah3]

I have to manual detect the second monitor every time I time out. I have a HDMI cable and this was not a problem with older pin connection models. ​My graphics is Intel HD Graphics Control Panel.

[AlHill]

What is the model number of your processor?

What operating system? Windows 10? What version? 1903?

Have you tried a different HDMI cable?

Is your device a laptop or desktop? Provide model number.

Doc

[EGrah3]

Hello Mr. Hill:

This is an Intel Core™ i5-6300U CPU @ w240GHz

Windows 10 ent v1709

No have not tried a different cable

I have a Dell laptop LatitudeE7470

Thanks for helping.

Edward Graham

Field Operations

[AlHill]

Get yourself updated from 1709 to 1903.

Try a different cable.

And, contact Dell for assistance, as they are solely responsible for your support and warranty.

Doc

[Esteban_C_Intel]

Hello EGrah3,

I would like to know if you need further assistance? If so, could you please run the Intel® System Support Utility for Windows* and share the results with me? You will find the tool at the following link.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

[EGrah3]

​A improved HDMI cable did the trick.

[Esteban_C_Intel]

Hello EGrah3,

I'm glad to hear that your issue got resolved by improving the HDMI® cable.

We will close this inquiry; but, if you need further assistance, please post a new question.

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel