Iris Xe and AWS Workspaces

mikabrown · ‎01-07-2021

Have an issue with the AWS Workspaces client on my HP laptop with 11th Gen i7-1165G7 / Iris Xe. In the end it feels like a driver issue...

The login screen for the app does not show my input, but if I blindly enter username/pw, it will log in. Then the main desktop screen is just black. Occasionally a portion of the screen will become visible if I move things around / minimize / maximize.

I found similar issues for 11th Gen Iris Xe reported with Citrix and Logos apps. Suggested from Logos was to disable acceleration for WPF applications via registry: HKCU\SOFTWARE\Microsoft\Avalon.Graphics\DisableHWAcceleration : 1

This immediately solved the problem, but disabling acceleration doesn't seem like a long term fix.

Tried with Intel driver version up to this weeks 27.20.100.9126.

Tried with Workspaces version up to current 3.1.2.

So is this a know issue with the Intel drivers and the 11th Gen Iris Xe? Or more with the app?

Thanks!

Mika

Maria_R_Intel · ‎01-08-2021

Hello mikabrown,

Thank you for posting on the Intel* Community.

We do not have reports of this yet to consider it as a known issue from Intel, but to better assist you and investigate, please provide us with the below information:

Can you please provide pictures or a video to check the issue?

Provide the Intel® System Support Utility (Intel® SSU)

Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
Click on the menu where it says "Summary" to change to "Detailed View".
To save your scan, click on "Next", then "Save".

Best regards,

Maria R.

Intel Customer Support Technician

Imtiyaz · ‎01-12-2021

Hi,

I am also facing similar problem, I can connect to Amazon AWS from my other machines and laptop with older configuration, but the latest configuration laptop just displays black screen.

Maria_R_Intel · ‎01-13-2021

Hello Imtiyaz,

Thank you very much for reporting this. I will check the information and let you know if the best course of action will be to create a new thread for you, for more accurate support, please expect my response soon.

Best regards,

Maria R.

Intel Customer Support Technician

Maria_R_Intel · ‎01-13-2021

Hello mikabrown,

Were you able to check the previous post?

Let me know if you need more assistance.

Best regards,

Maria R.

Intel Customer Support Technician

mikabrown · ‎01-14-2021

Here's t he SSU and a screenshot.