NPU driver finishes OK but Error 1000 is reported

[PhugoidEffect]

Like described in the subject, the end of the installation is reported as successful, but Driver & Support Assistant lists as "Installation failed with error code 1000" 

Tried twice, same outcome.

[2loki4u]

I too am having this exact issue. Same as described by the 20+ others who took the time to report it.

See screenshots below for details - I too have tried "repair" option and "clean install" and have attempted to update the NPU 4+ times already. As illustrated, it is reporting that 4181 is installed but upon each reboot and rescan - it says it's out of date and requires update. 

Be great if Intel could legitimately respond to this issue truthfully and stop gaslighting people. There can't be this many instances on different hardware but involving the same NPU drivers in an Intel Core 7 or 9 environment with latest version of win 11, with all of the other drives reporting up to date status.

[JedG_Intel]

Hello PhugoidEffect,

I understand that you are encountering the same issue as previously reported by other users. To assist us in conducting a more thorough investigation, we kindly request that you provide the following information.

1. What is the Operating System being used?

2. Which browser is being used?

3. Are there any proxy settings?

4. What security software are you using?

5. Do you have any browser plug-ins installed?

I look forward to your response.

For other users experiencing the same issue, we kindly request that you create a separate thread. This will enable us to provide more effective assistance and help prevent any confusion.

Best regards

Jed G.

Intel Customer Support Technician

[roerisi]

Hello, with great humility, the questions you asked do not solve the problem at all, because everything has been tried, even the installation with an executable file "npu_win_32.0.100.4181" outside the support

[RobertEnger]

Processor Intel(R) Core(TM) Ultra 9 285K 3.70 GHz
Installed RAM 96.0 GB (95.3 GB usable)
Device ID 85E77FA1-88E3-46C7-9751-217B7D6F5710
Product ID 00391-70000-36605-AA942
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Processor is installed on ASUS ProArt Creator z890 Mobo.

Video Card is:   Asus Astral  RTX 5090 OC-edition

Edition Windows 11 Pro for Workstations
Version 24H2
Installed on ‎3/‎10/‎2025
OS build 26100.4652
Experience Windows Feature Experience Pack 1000.26100.128.0

Chrome  Version 140.0.7312.0 (Official Build) dev (64-bit)

No browser plug-ins.

NO Proxy.  NO VPN.  Simple Hardwired 10GigE  LAN.  5Gig FTTH  ISP.

Security is the default built-in Windows security system.

[Moi51]

Bonjour,

Moi ça me mets que l'installation est réussit mais quand je vais dans le gestionnaire de périphérique le pilote du processeur n'a pas été mis à jour.

Et lorsque je redémarre mon pc il me propose à nouveau la mise à jour. Normal puisqu'elle n'a pas été installée.

Et j'ai comme résultat : échec de l'installation, erreur 1000.

J’espère que cela sera bientôt résolu.

Merci

Cordialement

[2loki4u]

The operating system and version was provided in the snapshots posted - 

Here, I screenshot the screenshot and used text detection just for you:

Operating System Microsoft Windows 11 Home (64-bit)

Version (Build) 24H2 (10.0.26100)

(if you detect a tone of disdain in my writing, congratulations for reading what was provided this time)

Any browser (Brave/Edge) - no issues with any prior updates (that should be a tell - this is not the issue)

No Proxies - obviously, not the issue

A/V: Bitdefender - no issues with any prior updates (that should also be a tell - this is not the issue)

I'm not listing publicly what extensions I use - but yes, the same ones that have been there with all prior updates

I get it - you have to buy time for the engineers to figure out what they did or what went wrong - obviously, they've been getting inundated because it is an issue that traverses hundreds, if not thousands of users with THE EXACT SAME ISSUE. 

Instead of reading from the script on "How to buy time - with the appearance of help" - how about just acknowledging there is a problem and telling us they are working on the issue, instead of gaslighting hundreds of people who came here to let you know you have an issue and to be on the early notification list for when it will be remedied? 

[Dietmar-Po]

Dear Intel Customer Support Technician.

I understand that you have your procedures and need to ask these questions before reviewing all the reports, including OS and hardware details. However, before delving into those specifics, please take a look at the screenshot from 2loki4u. The version dated July 3rd has the same number, 4181, as the version released on July 27th.

Thank you for your support.

[MarcoAuday]

Hi Dietmar-Po,

I have a strong suspicion that the Intel moderators are not actually human beings. From the questions they are asking regarding this problem under the Graphics forum and also under the Mobile and Desktop Processors forum I realize that they are AI-driven robots.

If they were human beings, from the dozens of postings on this problem they should, by now, have realized that the problem is not caused by our machine settings, operating systems, or web browsers.

I hope that someone (a human being) inside Intel will realize that there is a problem with the installation of the latest NPU driver, a problem created by the Intel developers, and they will assign one or more human beings from the IT department to seriously try to solve it.

Meanwhile, as I have said in a previous posting, I have installed the previous version (4082) of the NPU driver and for the time being my machine is working just fine.

[Dietmar-Po]

I believe you are correct. Let's remain optimistic and trust that the AI-tools will be able to summarize this extensive thread effectively, allowing a human to take appropriate action.

[Passegua]

Intel drops 8% as chipmaker’s foundry business axes projects, struggles to find customers

https://edition.cnn.com/2025/07/24/tech/intel-layoffs-15-percent-q2-earnings

https://www.cnbc.com/2025/07/25/intel-drops-9percent-as-ceo-warns-of-chip-manufacturing-issues.html

[Amused9k]

Can someone from Intel confirm this?

See my post on last page:

https://community.intel.com/t5/Graphics/Persistent-failure-in-installing-the-NPU-driver-Error-Code-1000/td-p/1705453/page/2

[planetmike]

I deleted the cookies for Intel.com and now this update is NOT in the queue. However the errors are still listed in History.

Device Manager shows Driver Version: 32.0.100. 4181 but with a Release Date of July 3, 2025.  However, Intel Driver & Support Assistant states the Release Date is July 23, 2025. The previous Version:32.0.100.4082 had a Release date of July 1, 2025. There is a "disconnect" somewhere.

Below is a copy of the error I receive in the Intel Driver & Support Assistant:

Installation failed with error code 1000

2025-07-26 9:03 AM

Description: This download installs Intel® NPU Driver - Windows* 32.0.100.4181 for Intel® Core™ Ultra processors.

Version: 32.0.100. 4181, Release date: July 23, 2025Size: 117.58 MB

[Passegua]

Solved: eventually the IDSA program told me that all driver are update, no more error 1000.

[Dietmar-Po]

The version from July 3rd is again the actual and up to date version.

[Orionn]

I can't even install this version .My driver is still version 32.0.101.6790 from April 28th ,yet the system tells me that my driver is up to date and no update needed . I'm really frustruating ngl 

[Amathus]

An update here.

I have again tried another clean install of the NPU Driver Version 32.0.100.4181, and the installation was successful. I am not sure what changed. I have not changed anything on my system, and the install still shows a release date of July 23, 2025.

 

[2loki4u]

...and Intel will NEVER EVER TELL YOU what THEY changed.

You're just expected to accept it and move on... 

The ONLY reason I am using the underperforming core i9 in my asus laptop, is because I foolishly thought the performance would be better than a basic $300usd AMD budget laptop. Ohh and I really wanted the dual 3k oled touch screens. 

OMG what a mistake that was. I have NOT used an Intel processor in a desktop/workstation build in 20yrs - this is the reason - underperformance and their support is pathetic - granted, AMD's support isn't the greatest but at least their performance is substatially more reliable.

You know what's pathetic? I picked up a couple of off lease i7 5xxxx laptops made by HP (elitebooks) - do you know that they outperform the core i9 h185 in my asus duobook? Yeah - they are that bad... 

[Sarahvp]

For me it did make my computer so unstable and did either hang or got the black screen of death, that I had to restart it multiple times a day. For that reason I did a system file restore. It did install the driver at the same time. No problems since then. However, I get still messages that I have to install the driver with the same version number. That is clearly not going to happen. I will wait a few version numbers for I update that driver again.

[2loki4u]

Update - as a few others have mentioned - the drivers now show up to date - despite no further installation attempts.

As you can see below - there's no record of a successful update being completed - only notices of "Installation Failure" - so while Intel was busy "buying time" by gaslighting us, asking us to provide our DNA sequence, passports, DOB, number of siblings and number of children to provide an appearance of "troubleshooting" their issue - they didn't even have the decency to 

a) confirm there was an issue on their end

b) inform us of an incoming server-side update to resolve the issue

c) really anything related to this reported and widespread issue

d) is the grade I give Intel for their communication - it would be an "f" if they didn't resolve it, but dang - talk about an abysmal customer response... 

Do better @intel

[Moi51]

Bonsoir,

Tout à fait d'accord.

Pour moi le soucis n'est pas resolu

[JedG_Intel]

Hi PhugoidEffect,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

For the other users on this thread, please create a separate thread to avoid confusion and for us to assist you effectively.

Best regards,

Jed Allen G.

Intel Customer Support Technician