surface book with LG Monitor 2560x1080 not working

ggige · ‎05-13-2016

Hi I have a new surface book

I'm not able to use the LG Ultrawide monitor with 2560x1080 resolution. Windows 10 reports 1920x1080 (recommended).

I downloaded your driver and this is the info from Intel Graphics Control Panel:

Can you help me to solve this issue?

Intel(R) HD Graphics 520

Report Date: Friday, May 13, 2016

Report Time [hh:mm:ss]: 10:08:33 PM

Driver Version: 20.19.15.4444

Operating System: Windows* 10 Enterprise (10.0.10586)

Default Language: English (United States)

Physical Memory: 16307 MB

Vendor ID: 8086

Device ID: 1916

Device Revision: 07

Graphics Output Protocol (GOP) Version: 9.0.1042

Current Resolution: 3000 x 2000

Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz

Processor Speed: 2808 MHz

Processor Graphics in Use: Intel(R) HD Graphics 520

Shader Version: 5.1

OpenGL* Version: 4.4

OpenCL* Version: 2.0

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 12.0

* Devices connected to the Graphics Accelerator *

Active Displays: 2

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 11.42 inches

Vertical Size: 7.48 inches

Supported Modes

3000 x 2000 (60p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 34 A9 A2 96 00 11 21 44

FF 19 01 04 A5 1D 13 78 03 EE 91 A3 54 4C 99 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 80 A2 B8 68 B1 D0 40 70 08 08

88 00 1D BE 10 00 00 1E 00 00 00 FD 00 2E 3C 5E

7C 2A 01 0A 20 20 20 20 20 20 00 00 00 FC 00 56

56 58 31 34 50 30 34 38 4D 30 30 0A 00 00 00 10

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68

* Digital Television *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: DisplayPort

Device Type: Digital Television

Maximum Image Size

Horizontal Size: 31.5 inches

Vertical Size: 13.39 inches

Supported Modes

640 x 480 (60p Hz)

640 x 480 (75p Hz)

720 x 400 (70p Hz)

720 x 480 (60p Hz)

720 x 576 (50p Hz)

800 x 600 (60p Hz)

800 x 600 (75p Hz)

1024 x 768 (60p Hz)

1024 x 768 (75p Hz)

1152 x 864 (75p Hz)

1152 x 870 (75p Hz)

1280 x 720 (60p Hz)

1280 x 720 (50p Hz)

1280 x 1024 (75p Hz)

1280 x 1024 (60p Hz)

1600 x 900 (60p Hz)

1680 x 1050 (60p Hz)

1920 x 1080 (50p Hz)

1920 x 1080 (30p Hz)

1920 x 1080 (50i Hz)

1920 x 1080 (60i Hz)

1920 x 1080 (60p Hz)

2560 x 1080 (60p Hz)

Power Management Support

Standby Mode: Supported

Suspend Mode: Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 1E 6D F1 59 82 A8 03 00

0C 19 01 03 80 50 22 78 EA CA 95 A6 55 4E A1 26

0F 50 54 A5 4B 80 71 4F 81 80 81 C0 A9 C0 B3 00

01 01 01 01 01 01 7E 48 00 E0 A0 38 1F 40 40 40

3A 00 1E 4E 31 00 00 18 02 3A 80 18 71 38 2D 40

58 2C 45 00 1E 4E 31 00 00 1E 00 00 00 FC 00 4C

47 20 55 4C 54 52 41 57 49 44 45 0A 00 00 00 FD

00 38 4B 1E 5A 18 00 0A 20 20 20 20 20 20 01 D2

02 03 1D F1 4A 90 04 03 22 14 12 05 1F 01 13 23

09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80

18 71 38 2D 40 58 2C 45 00 56 51 21 00 00 1E 01

1D 80 18 71 1C 16 20 58 2C 25 00 56 51 21 00 00

9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 56 51 21

00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 56

51 21 00 00 18 00 00 00 FF 00 35 31 32 4E 54 59

54 37 31 37 34 36 0A 00 00 00 00 00 00 00 00 7F

* Other names and brands are the property of their respective owners.

MHick6 · ‎05-14-2016

Gigetto, I have the same issue and have been reading around. I just read this which seems to be we need to get the surface dock to make it work or MDP-DP cable as HDMI wont do it.

Good luck, I am off to buy a cable now

https://www.reddit.com/r/Surface/comments/417ms0/trouble_with_the_surface_pro_4_and_an_lg/ Trouble with the Surface Pro 4 and an LG Ultrawide monitor ? Cable or driver issue ? : Surface

http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/cannot-use-ultra-wide-monitor-with-surface-book/1f1af47b-8aad-4065-ad91-d83595f7972d?auth=1 Cannot use ultra wide monitor with surface book - Microsoft Community

MHick6 · ‎05-14-2016

I purchased a Belkin Mini Display Port to HDMI adapter rated at 4K ($30 AUD), and have a HMDI cable straight into monitor......and it works! Finally!

Here's the catch, the Belkin MDP plug is thicker than the Surface Book so you need to prop it up or find a thinner plug.

idata · ‎05-16-2016

Hi gigetto,

In regards to your issue, it is recommended to use the drivers provided with your pc manufacturer. They customized our drivers.

Go to device manager, uninstall and delete the current graphics driver then, restart the system and run Windows® 10 update.

Regards,

Mike C

idata · ‎05-25-2016

Hi gigetto,

I am following your case. Let me know if I can help you with anything else.

Regards,

Mike C