Hi I have a new surface book
I'm not able to use the LG Ultrawide monitor with 2560x1080 resolution. Windows 10 reports 1920x1080 (recommended).
I downloaded your driver and this is the info from Intel Graphics Control Panel:
Can you help me to solve this issue?
Intel(R) HD Graphics 520
Report Date: Friday, May 13, 2016
Report Time [hh:mm:ss]: 10:08:33 PM
Driver Version: 20.19.15.4444
Operating System: Windows* 10 Enterprise (10.0.10586)
Default Language: English (United States)
Physical Memory: 16307 MB
Vendor ID: 8086
Device ID: 1916
Device Revision: 07
Graphics Output Protocol (GOP) Version: 9.0.1042
Current Resolution: 3000 x 2000
Processor: Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz
Processor Speed: 2808 MHz
Processor Graphics in Use: Intel(R) HD Graphics 520
Shader Version: 5.1
OpenGL* Version: 4.4
OpenCL* Version: 2.0
* Microsoft DirectX* *
Runtime Version: 12.0
Hardware-Supported Version: 12.0
* Devices connected to the Graphics Accelerator *
Active Displays: 2
* Built-in Display *
Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: Embedded DisplayPort
Device Type: Built-in Display
Maximum Image Size
Horizontal Size: 11.42 inches
Vertical Size: 7.48 inches
Supported Modes
3000 x 2000 (60p Hz)
Raw EDID:
00 FF FF FF FF FF FF 00 34 A9 A2 96 00 11 21 44
FF 19 01 04 A5 1D 13 78 03 EE 91 A3 54 4C 99 26
0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 80 A2 B8 68 B1 D0 40 70 08 08
88 00 1D BE 10 00 00 1E 00 00 00 FD 00 2E 3C 5E
7C 2A 01 0A 20 20 20 20 20 20 00 00 00 FC 00 56
56 58 31 34 50 30 34 38 4D 30 30 0A 00 00 00 10
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68
* Digital Television *
Display Type: Digital
DDC2 Protocol: Supported
Gamma: 2.2
Connector Type: DisplayPort
Device Type: Digital Television
Maximum Image Size
Horizontal Size: 31.5 inches
Vertical Size: 13.39 inches
Supported Modes
640 x 480 (60p Hz)
640 x 480 (75p Hz)
720 x 400 (70p Hz)
720 x 480 (60p Hz)
720 x 576 (50p Hz)
800 x 600 (60p Hz)
800 x 600 (75p Hz)
1024 x 768 (60p Hz)
1024 x 768 (75p Hz)
1152 x 864 (75p Hz)
1152 x 870 (75p Hz)
1280 x 720 (60p Hz)
1280 x 720 (50p Hz)
1280 x 1024 (75p Hz)
1280 x 1024 (60p Hz)
1600 x 900 (60p Hz)
1680 x 1050 (60p Hz)
1920 x 1080 (50p Hz)
1920 x 1080 (30p Hz)
1920 x 1080 (50i Hz)
1920 x 1080 (60i Hz)
1920 x 1080 (60p Hz)
2560 x 1080 (60p Hz)
Power Management Support
Standby Mode: Supported
Suspend Mode: Supported
Active Off Mode: Supported
Raw EDID:
00 FF FF FF FF FF FF 00 1E 6D F1 59 82 A8 03 00
0C 19 01 03 80 50 22 78 EA CA 95 A6 55 4E A1 26
0F 50 54 A5 4B 80 71 4F 81 80 81 C0 A9 C0 B3 00
01 01 01 01 01 01 7E 48 00 E0 A0 38 1F 40 40 40
3A 00 1E 4E 31 00 00 18 02 3A 80 18 71 38 2D 40
58 2C 45 00 1E 4E 31 00 00 1E 00 00 00 FC 00 4C
47 20 55 4C 54 52 41 57 49 44 45 0A 00 00 00 FD
00 38 4B 1E 5A 18 00 0A 20 20 20 20 20 20 01 D2
02 03 1D F1 4A 90 04 03 22 14 12 05 1F 01 13 23
09 07 07 83 01 00 00 65 03 0C 00 10 00 02 3A 80
18 71 38 2D 40 58 2C 45 00 56 51 21 00 00 1E 01
1D 80 18 71 1C 16 20 58 2C 25 00 56 51 21 00 00
9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 56 51 21
00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96 00 56
51 21 00 00 18 00 00 00 FF 00 35 31 32 4E 54 59
54 37 31 37 34 36 0A 00 00 00 00 00 00 00 00 7F
* Other names and brands are the property of their respective owners.
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Gigetto, I have the same issue and have been reading around. I just read this which seems to be we need to get the surface dock to make it work or MDP-DP cable as HDMI wont do it.
Good luck, I am off to buy a cable now
https://www.reddit.com/r/Surface/comments/417ms0/trouble_with_the_surface_pro_4_and_an_lg/ Trouble with the Surface Pro 4 and an LG Ultrawide monitor ? Cable or driver issue ? : Surface
http://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/cannot-use-ultra-wide-monitor-with-surface-book/1f1af47b-8aad-4065-ad91-d83595f7972d?auth=1 Cannot use ultra wide monitor with surface book - Microsoft Community
