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NUC10 I7FNK Installing a chipset driver will report an error in blue screen, as shown

秋枫
Beginner
447 Views

Termination code:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Failure operation:sdbus.sys

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12 Replies
AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

Thank you for posting on the Intel® communities.  

 

Please run the following tool and attach the report generated. 

  

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

  1. How are you installing the driver? Are you using Intel® Driver & Support Assistant (Intel® DSA)?
  2. Please share a link of the Chipset driver being downloaded.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

秋枫
Beginner
318 Views
Hello Adrian M.  Thank you for answering my question,This is the report generated by SSU.  Could you please help to see if there is any problem? Thank you very much. I'm using Windows 10 1809 enterprise, I downloaded the driver here(https://downloadcenter.intel.com/zh-cn/product/188808?erpm_id=9437398) Regards, 秋枫 friday,2020年4月24日,AM09:00
AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

Thank you for your reply.

 

Could you please upload the Intel® SSU one more time? it's not posted on the thread.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

秋枫
Beginner
318 Views

hello Adrian M.

Sorry, I'm uploading now.

 

​Regards,

秋枫

AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

Thank you for your reply.

 

We would like to take a look into it, please allow me some time to update the tread.

 

Regards,

 

Adrian M.

Intel Customer Support Technician

秋枫
Beginner
318 Views

hello Adrian M.

 

Ok, thank you very much

 

​Regards,

秋枫

 

Ronny_G_Intel
Moderator
318 Views

Hello 秋枫 and @AdrianM_Intel​ 

 

I have been looking into this issue but I was not able to determine the root cause or replicate the issue, see for example the screenshot attached after running an equivalent test.

It may be a good idea to check on memory compatibility, go here: Intel® Product Compatibility Tool and also by running a 3rd party tool such as https://www.memtest86.com/

 

Chipset_driver_installation.jpg

 

I hope this helps,

Ronny G

秋枫
Beginner
318 Views

Hello Ronny G

 

I'll try it the way you suggested

Thanks very much. 

 

​Regards,

秋枫

 

AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

Were you able to check Ronny's post?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

秋枫
Beginner
318 Views

Hello Adrian M.

 

Yes, I did! Thank you for your

 

Regards,

 

秋枫

AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

Were you able to follow the suggested steps by Ronny?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

AdrianM_Intel
Moderator
318 Views

Hello 秋枫,

 

We have not heard back from you, so we will close this inquiry.

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

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